[Hiring] Cash Collection & Allocation Specialist @Hitachi

Role Description

Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, in North America and Europe, Middle East, Africa regions. We are establishing business relationships to understand and solve customer challenges related to orders, invoices, and payments so that we can deliver the best financial results. We collaborate as a team and cross-functionally to ensure a smooth cash collection process and timely receipts.

What you’ll be doing

• Contacting external Hitachi Vantara customers regarding payments of invoices.
• Acting as the first point of contact in case of invoice disputes and coordinating dispute resolution with other internal departments.
• Providing customer accounts statements and other required invoice-related documentation to customers upon request.
• Performing cash allocation process after cash is received into the bank.
• Resolving any payment discrepancies and preparing final booking to GL.
• Preparing several reports throughout each month, e.g., aging report, unapplied cash report.
• Contributing to customer aging quality, DSO results, cash forecast accuracy, low bad debt reserve, and timely resolution of collection challenges.
• Reporting KPI’s to US corporate and local field finance management, controllership, and treasury.
• Actively participating in OTC continuous improvement projects (both top down and bottom-up initiatives) and testing outcomes.

Teamwork, communication, customer service skills, and a can-do attitude are what it takes to be successful in this team.

Qualifications

• Fluent English to enable direct communication with customers and colleagues.
• Very good knowledge of French (min. B2).
• Experience in customer service will be a strong asset.
• Attention to detail, numerical ability, and good command of MS Excel for cash allocation & reporting tasks.
• Courtesy and professional manner of communication to establish deep and successful relationships.
• Accuracy, accounting literacy, and problem-solving skills to resolve invoice and account statement inquiries.
• Excellent time and task management to ensure appropriate prioritization.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• A sense of belonging and the opportunity to discover autonomy, freedom, and ownership.