[Hiring] Cash Applications Process Expert @Capgemini

Role Description

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure.

• Responsible for the day to day management of the client’s Accounts Receivable portfolio.
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
• Ensure quick resolution by the Credit Control Team of issues and escalated items.
• Manage a complex AR portfolio, negotiates and implements payment solutions with clients.
• Responsible for achieving cash collection and ageing targets.
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
• Regularly assess all credit management controls and procedures for change and improvement.

Qualifications

• Develop strategies and solutions for problematic customers.
• Develop strategies and solutions to overcome credit management and credit control challenges.
• Able to develop customer complex account reconciliations.
• Ensure cash collection targets are met.
• Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes.
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes.
• Good negotiation skills.

Benefits

• Flexible work arrangements to provide support.
• Remote work, flexible work hours or alternative work schedules to maintain healthy work-life balance.
• Career growth programs and diverse professions crafted to support exploration of a world of opportunities.