[Hiring] Cash Application Specialist @Alia Services

Role Description

We are looking for a detail-oriented Cash Application Specialist to join our client's Accounts Receivable team. This role is responsible for managing all aspects of cash application, credit card transactions, and customer payment processing, ensuring accurate and timely posting of incoming payments.

If you have experience in cash applications and Accounts Receivable, enjoy working with financial transactions, and have strong organizational and problem-solving skills, this is an excellent opportunity to grow your career in an international business environment.

What You'll Do

• Receive and process incoming payments from customers, clients, and other sources through various payment methods, including checks, wire transfers, and credit card payments.
• Deposit and post cash payments and physical checks received at the office location.
• Process credit card transactions, including pre-charging, charging, posting, and handling disputes through multiple channels, such as customer self-service portals and dedicated phone lines.
• Ensure accurate and timely application of customer payments to the appropriate accounts.
• Enter rebates and coupons into the system and ensure corresponding write-off amounts are properly recorded in the General Ledger (GL).
• Perform accurate transactional posting against General Ledger (GL) accounts.
• Maintain an overall understanding of the Accounts Receivable process and related financial transactions.
• Contact customers via telephone and email regarding payment application questions, discrepancies, or credit card issues.
• Collaborate with Credit and Accounts Receivable teams, as well as Sales Executives, to resolve deposit-related questions and obtain customer remittance information.
• Work closely with Sales teams and leadership to identify and communicate trends observed during the cash posting process.
• Manage all incoming calls during assigned time frames or shifts to meet established Service Level Agreements (SLAs).
• Perform additional duties and responsibilities as assigned.

Qualifications

• High School Diploma or GED.
• At least 1 year of direct cash application experience in an office environment.
• At least 1 year of experience in Accounts Receivable (AR).
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong communication and active listening skills.
• Strong attention to detail and excellent organizational skills.
• Demonstrated problem-solving abilities and sound judgment.
• Ability to work overtime when required.
• Openness to learning and receiving constructive feedback.
• Appreciation for curiosity, creativity, inclusive teamwork, and achieving results.

Preferred Qualifications

• Associate Degree in Accounting.
• Intermediate Excel skills, including experience with Pivot Tables and VLOOKUP.

Benefits

• 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
• Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
• Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
• Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
• Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance.
• Professional Growth – Opportunities to develop your skills, gain international experience, and grow within your role.
• Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.
• International Experience – Gain valuable experience working with international companies and teams.
• Ongoing Employee Support – Alia Services serves as your dedicated partner throughout your experience with the client.