[Hiring] Cash Application Lead @Confluent Health

Role Description

Oversees payment intake and payment reconciliation process of all payments by following the approved processes, policies and procedures set by the revenue cycle department. The team lead is the first point of contact for questions that arise from a team member and is responsible for ensuring all cash is posted timely and accurately.

Responsibilities

• Provide support and guidance to cash application team as first line of support.
• Assist coworkers in resolving problem accounts.
• Provide coworkers training regarding the cash application process.
• Assist Cash Application Supervisor in generating monthly reports as needed.
• Develop and revamp processes for effective growth and improvement of the Patient Financial Services Department procedures.
• Understand and remain updated with current billing regulations and compliance requirements.
• Assist with employee reviews.
• Handle escalated patient calls.
• Ensure transactions are recorded promptly and accurately in accordance with internal accounting policies.
• Post payments, adjustments, and denials from all payers and patients.
• Navigate payer portals and banking lockbox portals to access remits and EOB’s for posting.
• Meet important deadlines consistently especially during end-of-month/EOM closings.
• Identify any payments not being paid at the allowed/contracted amount and communicate this to the Cash Applications Supervisor.
• Reach or exceed target goals for productivity.

Qualifications

• High school diploma or GED required.
• Computer proficiency and experience in windows-based technologies.
• Ability to be discrete and secure confidential and sensitive information.
• 5+ years cash application experience.
• Excellent problem-solving skills, attention to detail, management of multiple tasks and the ability to do so independently.
• Ability to handle difficult situations with a positive attitude.
• Good interpersonal, oral and written communication skills.
• Strong organizational and time management skills.
• Ability to adhere to deadlines timely.
• Must be able to work as part of a team with peers and leadership within the organization.
• Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

Benefits

• Fully remote working environment
• 3+ weeks of PTO to start
• 401(k) with company match
• Comprehensive benefits package, including medical, dental, vision, and LTD insurance
• Leadership and talent development opportunities
• And more!