[Hiring] Cash Application Clerk II @GCI Communication Corp

Role Description

GCI's Cash Application Clerk II will be responsible for accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. Research, reconcile, and resolve issues and discrepancies, escalating concerns appropriately.

Essential Duties and Responsibilities at All Levels:

• Payment Processing & Reconciliation
  • Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in‑store payment sources.
  • Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy.
  • Process payment corrections, refunds, reversals, and transfers with appropriate authorization.
  • Ensure cash application activity balances to system‑generated cash receipt and posting reports.
  • Escalate unresolved payment discrepancies to appropriate teams following established procedures.
• Documentation & Customer Support
  • Maintain required payment documentation to support audits and internal reviews.
  • Respond to payment‑related internal and external inquiries promptly and professionally.

Internal Control Considerations:

• Responsible for compliance with Cash Application internal controls.
• System access is limited to payment posting and cash application functions within the billing systems.
• This role does not reconcile bank accounts or cash deposits.
• This role does not post journal entries to the General Ledger.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of two (2) years of experience in accounting, finance, payment processing, or related background.
• Associate degree in accounting or related field (preferred).
• Experience with Oracle accounting software (preferred).
• Telecommunications experience (preferred).
• Relevant telecom industry or job specific certifications (preferred).

Requirements

• This position requires access to reliable transportation for travel between retail store locations, offices, worksites, or other locations as needed.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

Benefits

• The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.
• Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency.

Company Description

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.