[Hiring] Care Adviser, Finance @Wellthy

Role Description

As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include:

• Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintaining a task load that aligns with employment status while consistently meeting output and quality standards.
• Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion.
• Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
• Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
• Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicating updates, task progress, and any barriers to completion.
• Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
• Supporting the development, maintenance, and improvement of internal resources, including guides and team tools.
• Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
• Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
• Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively.
• Remote Work Experience.
• Associates Degree or Higher.
• 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred.
• Medical: Experience researching and vetting medical providers and specialists.
• Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses.
• In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care.
• Finance: Experience with medical billing/coding, insurance, and billing claims.
• Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families.

Requirements

• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Benefits

• Pay Rate: $19/hour (including training).
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Company Description

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale.

• We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally.
• We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.
• Through Wellthy, millions of families have access to support to help them manage care during every stage of life.