[Hiring] Billing Rep @Ochsner Health

Role Description

This job is responsible for company billing services ensuring the financial security of accounts in the Accounts Receivable (AR) for patients to ensure receipt of appropriate cash and other financial adjudications to settle account balances. This role involves performing billing activities related to account resolution and includes communication to payors, departmental leadership, and other departments throughout the Revenue Cycle.

• Effective handling of bad debt, charity care, cash collections, yield affecting adjustments, accounts receivable days, and accounts receivable over 90 days.
• Resolves billing inquiries utilizing a variety of tools (i.e. computer software, reports, computerized operating systems, interdepartmental resources, newsletters, and payor websites).
• Provides feedback to revise and improve billing processes.
• Meets billing deadlines and productivity measures while maintaining accuracy and quality.
• Supports change initiatives.
• Adapts behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
• Other related duties as required.

Qualifications

• Required – High school diploma or equivalent
• Required – 6 months related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service
• Preferred – 2 years related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service

Requirements

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Good time management skills and ability to work self-directed (with minimal supervision).
• Good problem-solving skills.

Benefits

• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• The incumbent has no occupational risk for exposure to communicable diseases.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.