[Hiring] Billing Officer @ROLLER

Role Description

We are seeking a passionate Billing Officer to join our growing global finance team. Bringing previous experience in SaaS billing or accounts receivable, with knowledge of POS payments, you will be responsible for managing the receivable operations for our EMEA region. Based remotely in India, you will play a key role in maintaining accurate billing processes, driving operational efficiency, and supporting our growing sales team by ensuring timely customer service and financial support.

To support our EMEA customers effectively, this role requires working modified hours aligned with the EMEA timezone. This flexibility ensures we deliver timely support and maintain strong alignment with our international stakeholders.

As a Billing Officer, you will play a crucial role in supporting our growing sales team and ensuring timely and efficient customer service. You will be responsible for managing accounts receivable, ensuring smooth billing operations, and providing prompt support for our EMEA customers.

What You’ll Do

• Provide critical support to the sales team by resolving customer billing inquiries and disputes efficiently.
• Collaborate with the finance team in Australia to ensure seamless financial operations.
• Assist in improving and streamlining billing workflows for efficiency and accuracy.
• Act as the main point of contact for EMEA customers, providing quick and effective resolutions to billing issues.
• Ensure a high level of customer satisfaction by delivering timely and accurate financial support.
• Accurately input and maintain financial data, ensuring up-to-date records for invoicing and payment processing.

Qualifications

• 4–5 years of experience in billing or accounts receivable, preferably within a SaaS environment.
• Strong understanding of financial principles and best practices.
• Familiarity with Salesforce or similar CRM systems is required.
• Working knowledge of Chargebee or similar billing platforms is a plus.
• A customer-oriented approach.

Benefits

• Attractive compensation package and benefits.
• You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

• Initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• Interview with the Senior Billings & Systems Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• Loop Interviews to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!