[Hiring] Billing Officer @Emapta

Role Description

Transform Revenue Operations with Seamless Billing Accuracy. Strong billing operations keep businesses running efficiently by ensuring customers are onboarded seamlessly, invoices are accurate, and financial processes stay on track. The Billing Officer plays a vital role in maintaining operational excellence while supporting customer satisfaction and business performance. Build a long-term global career with Emapta, where top 1% talent thrives through meaningful work, continuous growth, and world-class opportunities.

Qualifications

• 1 year of relevant experience in billing, finance, or a similar role
• Strong attention to detail with a high level of accuracy
• Good understanding of billing systems and billing processes
• Proficiency in Microsoft Excel
• Familiarity with Xero, Emersion, Autotask, and vendor reconciliation platforms is an advantage
• Proactive mindset with the ability to identify issues and recommend improvements
• Strong written and verbal communication skills
• Willingness to learn and adapt to new processes and technologies
• Ability to collaborate effectively in a team environment
• Strong time management skills with the ability to meet regular deadlines

Requirements

• Previous experience in the telecommunications, IT, or Managed Services Provider (MSP) industry (Nice to Have)
• Understanding of Telco, IT, or MSP billing models (Nice to Have)

Responsibilities

• Customer Onboarding & Service Setup
  • Accurately onboard new customers in Emersion or Autotask and update CRM records.
  • Set up and maintain customer services, plans, pricing, and quantities.
  • Ensure data consistency between CRM records and billing systems.
• Billing Management
  • Generate and issue monthly and one-off invoices through Emersion or Xero based on data from Autotask.
  • Perform pre-billing validation and reconciliation to ensure billing accuracy and completeness.
  • Ensure monthly billing is accurate, complete, and delivered on schedule.
  • Update billing records promptly when services are added, removed, or cancelled.
• Customer Billing Support
  • Respond to customer billing inquiries in a timely and professional manner.
  • Process billing adjustments based on service changes or corrections.
  • Collaborate with internal teams to resolve customer billing issues.
• Collaboration & Reporting
  • Collaborate with Operations and Sales teams to ensure smooth workflows.
  • Assist with reporting and maintain accurate billing and service documentation.
  • Support ad hoc billing, reconciliation, and finance-related projects as required.

Key Performance Indicators (KPIs)

• Maintain a billing accuracy rate of at least 98% for invoices issued.
• Complete onboarding for 100% of new customers within 2 business days of handover.
• Complete 100% of monthly vendor reconciliations.
• Respond to 95% of customer billing inquiries within 24 hours.
• Maintain minimal discrepancies in Autotask during monthly audits.
• Deliver 100% of invoices on or before the scheduled billing cycle.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment