[Hiring] Billing Manager @Quest

Role Description

The Billing Manager leads One Identity’s billing operations from Pune, India. Reporting to the Assistant Controller in the United States, this role is responsible for managing the end-to-end billing cycle, overseeing invoice generation and accuracy, driving timely customer billing across multiple geographies and currencies, supporting revenue recognition, and partnering with collections, sales operations, and finance leadership. The ideal candidate brings strong order-to-cash expertise, attention to detail, leadership capabilities, and the ability to collaborate across geographies in a fast-paced, global software environment.

Responsibilities

• Billing Operations & Invoicing
  • Manage the end-to-end billing cycle, ensuring accurate and timely invoice generation for all customers.
  • Oversee billing across multiple legal entities, geographies, and currencies.
  • Review contracts and order forms to ensure billing terms align with negotiated agreements.
• Revenue & Accounting Coordination
  • Partner with the revenue accounting team to support accurate revenue recognition under US GAAP (ASC 606).
  • Ensure billing data flows correctly into the general ledger and reconcile billing subledger to GL on a monthly basis.
  • Support month-end close activities related to deferred revenue, unbilled receivables, and accrued revenue.
• Customer Billing & Dispute Resolution
  • Serve as the escalation point for billing inquiries and disputes from customers and internal stakeholders.
  • Partner with Collections to investigate and resolve aged or disputed invoices.
  • Drive root-cause analysis on billing errors and implement corrective actions.
  • Manage billing relationships with channel partners, resellers, and distributors, including partner-specific billing terms and reconciliations.
• Audit & Compliance Support
  • Assist with annual audit requests related to billing, revenue, and accounts receivable.
  • Prepare and organize supporting schedules, reconciliations, and documentation for audit purposes.
  • Ensure compliance with US GAAP, internal billing policies, and SOX controls over the order-to-cash cycle.
• Reporting & Leadership Support
  • Prepare billing KPIs, aging reports, and order-to-cash metrics for finance leadership.
  • Drive process improvements and automation within billing and invoicing workflows.
  • Support system enhancements and integrations between CRM, CPQ, and ERP platforms.
• Team Leadership & Cross-Functional Collaboration
  • Serve as the billing leader in India, managing and developing the local billing team.
  • Partner with Sales Operations, Revenue Accounting, Collections, Tax, and Treasury on cross-functional initiatives.
  • Collaborate effectively across time zones with the US-based Assistant Controller and corporate finance leadership.

Qualifications

• Bachelor’s degree in Accounting, Finance, Commerce, or related field; CA (Chartered Accountant), CPA, or MBA a plus.
• 5–8 years of progressive billing or order-to-cash experience, including team management, in a multinational environment.
• Working knowledge of US GAAP and ASC 606 revenue recognition; experience with multi-entity, multi-currency billing.
• Hands-on experience with ERP and billing systems (e.g., Workday, Zuora, Salesforce CPQ).
• Advanced Excel skills; experience with billing analytics, AR aging, and reconciliations.
• Prior experience supporting external audits and familiarity with SOX controls over the order-to-cash cycle.
• SaaS or software industry billing experience and ERP/billing system implementation experience a plus.
• Experience managing partner billing relationships (channel partners, resellers, distributors) a plus.

Skills & Competencies

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Excellent communication and stakeholder management skills, including cross-cultural and cross-time-zone collaboration.
• Ability to operate in a fast-paced, dynamic environment.
• Leadership and team development capabilities; experience managing and mentoring accounting staff.

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.