[Hiring] Billing & Collections Representative I @Word & Brown Companies

Role Description

Perform the daily functions and operations of the Group Processing Center Billing & Collections Team.

Essential Functions

• Process all group terminations and produce terminations confirmation letters.
• Identify components of balances due and prepare letters for collection.
• Send out necessary notices via email/fax to overdue accounts.
• Reach out to customers via phone call as needed.
• Process commission setup, payments and billing for New Business cases received.
• Update termination reports with data regarding terminated groups.
• Review and audit checks received by Finance Remittance for termed groups.
• Deactivate auto-pay in Infosend for termed groups.
• Process Group and Contract reinstatements.
• Make termination process and partial payment reminder calls.
• Generate reports and reminder notices from Pegasus.
• Contact customers with outstanding balances and attempt to collect or set up payment arrangements.
• Assist Customer Service by answering questions regarding billing and collection inquiries.
• Reach out to customers regarding check Insufficient Funds (NSF) and checks missing endorsements.
• Process Month-End tasks as needed.
• Assist in processing all group changes, line of coverage adds/terminations as received.
• On-site or remote regular attendance and punctuality are essential functions of the job.
• Performs other business tasks or functions as assigned.

Qualifications

• Must have proficient use of 10 key and accurate data-entry skills.
• Accurate typing speed of at least 40 words per minute.
• Working knowledge of Microsoft products, particularly with Word & Excel.
• Excellent problem-solving skills.
• Attention to detail.
• Strong written and oral communication skills.
• Must be self-guided with the ability to follow directions, make decisions and work with little supervision.
• Ability to work in a team environment.
• Ability to handle multiple tasks with frequent interruptions.
• Ability to learn and operate proprietary-based systems and handle objections and explain Company policies and procedures.
• Prior experience in Health Insurance industry and customer service preferred.
• Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines.

Requirements

• High School Diploma or equivalent required.

Physical Requirements

• Must be able to sit for extended periods of time and occasional standing and walking.
• Must have adequate hearing for phone work.
• Vision requirements include close vision and the ability to adjust focus.
• Must be able to communicate effectively in English.
• Must be able to use a keyboard and other office equipment.
• Ability to lift up to 10 pounds occasionally.