[Hiring] Billing & Collections Consultant @RealManage

Role Description

The Billing and Collections Consultant is responsible for providing hands-on support in executing day-to-day billing, assessment, and collections functions for assigned community associations. This role ensures that homeowner accounts are billed accurately, payments are properly applied, and collection processes are carried out in compliance with company policy, governing documents, and applicable state statutes.

Reporting to the Billing and Collections Manager, the Consultant plays a key role in maintaining financial accuracy, reducing delinquencies, and supporting the referral and recovery goals established by the Director of Billing and Collections. The Consultant serves as a knowledgeable resource for community managers, homeowners, and board members on billing and collection procedures.

Key Responsibilities

• Verify and validate recurring assessment billings, special assessments, and late fee charges.
• Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements.
• Reconcile homeowner account balances and resolve discrepancies promptly.
• Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority.
• Prepare and issue delinquency notices, payment plans, and demand letters as appropriate.
• Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy.
• Track collection activity, update records, and report status changes to the Billing and Collections Manager.
• Communicate professionally with homeowners regarding payment options, account balances, and collection procedures.
• Follow established collection configuration and escalation procedures to ensure compliance with state statutes and association governing documents.
• Maintain confidentiality and adhere to company standards for data integrity and homeowner communication.
• Identify potential policy or procedural inconsistencies and elevate them to management for review.
• Serve as a resource to community management and accounting teams for billing and collections inquiries.
• Assist in implementing policy updates, delegated authority changes, and system improvements as directed.
• Participate in training sessions and team meetings to ensure consistent application of best practices.
• Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios.
• Provide regular account status updates and escalation recommendations.

Qualifications

• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
• 2–4 years of experience in billing, accounts receivable, or collections required.
• Experience in community association management, property management, or HOA accounting systems preferred.
• Strong attention to detail and accuracy in data entry and financial recordkeeping.
• Excellent written and verbal communication skills with a customer service mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Familiarity with FDCPA and state HOA/condo collection statutes.
• Proficiency in Microsoft Office Suite and association management software.

Requirements

• Accuracy and timeliness of billing and account reconciliation.
• Reduction in delinquency rates and support of referral goals.
• Compliance with collection policy and legal requirements.
• Quality and professionalism of communication with homeowners and internal teams.
• Responsiveness and collaboration with regional managers and leadership.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

Company Description

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.