[Hiring] Billing Associate @ShopMy

Role Description

ShopMy is growing fast, and every brand we work with relies on clear, accurate billing. As our Billing Associate , you’ll be the person who makes that happen:

• Keep invoices accurate, payments tracked, and accounts reconciled.
• Be the first stop when a brand or a teammate has a billing question.
• Love getting the details right, enjoy helping people, and want to build better billing processes as we scale.

Your Impact in This Role:

• Brand & Internal Billing Support
  • Respond to brand billing inquiries about invoices, payment status, credits, and account changes with clear, timely answers.
  • Work with Customer Success, Sales, and Finance to resolve account issues and keep billing records in sync.
  • Handle billing requests end to end, including invoice corrections, credits, voids, and subscription updates.
• Invoicing, Accounts Receivable & Reconciliation
  • Monitor incoming payments and follow up with brands on open and past-due balances.
  • Investigate and resolve payment discrepancies with internal and external stakeholders.
  • Reconcile AR and payments daily.
  • Maintain audit-ready records of invoices, payments, and adjustments.
  • Support month-end close.
• Process Improvement
  • Support the development and documentation of standardized billing processes and resources that help internal teams self-serve.
  • Identify recurring issues in billing inquiries and recommend fixes.

You Are Energized By:

• Staying organized while managing multiple billing cycles and deadlines.
• Solving discrepancies with curiosity and professionalism.
• Being a responsive, helpful partner to brands and internal teams.

Qualifications

• 2+ years of experience in billing, accounts receivable, or financial operations.
• Bachelor’s Degree.
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills, with the ability to explain billing clearly to brands and colleagues.
• Familiarity with accounting or billing software (e.g. NetSuite, Stripe).
• Proficiency with Excel and Google Sheets, including VLOOKUPs and pivot tables.

Bonus Points:

• Experience in a customer-facing billing or support role.
• Experience with subscription or usage-based billing models.
• Familiarity with Salesforce.
• Experience in a high-growth or startup environment.
• Passion for the creator economy or digital commerce.

Requirements

• In compliance with New York Pay Transparency Law, the salary range for this position is as shown.
• New York Pay Range: $70,000 — $90,000 USD.
• The provided salary range is base salary, exclusive of bonus potential or commission.
• ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search.
• Every employee of ShopMy receives equity on top of cash compensation!

Benefits

• Equity in ShopMy - Every employee is an owner; all roles receive equity.
• Monetize Your Influence - Every employee builds and grows their own ShopMy page.
• 401(k) with Company Match - 3% employer contribution, fully vested.
• Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage.
• Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost.
• Flexible PTO - Take the time you need, including your birthday off.
• 13 Company Holidays
• 14 Weeks of Paid Parental Leave
• Remote-First Culture with an NYC HQ - Some teams may have different location requirements.
• Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership.
• Disability & Life Insurance - 100% employer-paid.
• Health Care FSA/HSA
• Annual Company Offsite
• Quarterly Team Co-Locations