[Hiring] Billing Analyst @Quest

Role Description

The Billing Analyst supports One Identity's billing operations from Pune, India. Reporting to the Billing Manager (India), this role is responsible for executing the day-to-day billing cycle, generating accurate customer invoices, processing billing across multiple legal entities and currencies, supporting revenue recognition activities, and partnering with collections, sales operations, and revenue accounting. The ideal candidate brings solid order-to-cash fundamentals, strong attention to detail, and the ability to work effectively across geographies in a fast-paced, global software environment.

Responsibilities

• Billing Operations & Invoicing
  • Generate accurate and timely customer invoices in accordance with contract terms, billing schedules, and company policies.
  • Process billing transactions across multiple legal entities, geographies, and currencies.
  • Review order forms, contracts, and quotes to validate billing terms, pricing, and customer details before invoice issuance.
  • Maintain customer billing records, including billing addresses, tax IDs, and payment terms.
• Revenue & Accounting Support
  • Support the revenue accounting team in applying US GAAP (ASC 606) to billed transactions.
  • Assist with month-end close activities, including deferred revenue, unbilled receivables, and accrued revenue schedules.
  • Reconcile billing subledger entries to the general ledger and investigate variances.
• Customer Billing & Dispute Resolution
  • Respond to billing inquiries from customers, sales, and internal stakeholders in a timely and professional manner.
  • Partner with the Collections team to research and resolve disputed or aged invoices.
  • Identify recurring billing errors and escalate to the Billing Manager with proposed corrective actions.
  • Process credit memos, rebills, and adjustments in line with approval policies.
• Partner & Channel Billing
  • Process invoices for channel partners, resellers, and distributors in accordance with partner-specific billing terms.
  • Reconcile partner accounts and support periodic partner billing reviews.
• Audit & Compliance Support
  • Prepare supporting documentation, schedules, and reconciliations for internal and external audit requests.
  • Adhere to SOX controls over the order-to-cash cycle, including documentation and evidence retention.
  • Follow internal billing policies and escalate exceptions appropriately.
• Reporting & Process Improvement
  • Prepare recurring billing reports, AR aging analyses, and order-to-cash metrics for the Billing Manager.
  • Identify opportunities to streamline and automate billing workflows.
  • Support testing and rollout of system enhancements across CRM, CPQ, and ERP platforms.
• Cross-Functional Collaboration
  • Partner with Sales Operations, Revenue Accounting, Collections, Tax, and Treasury on day-to-day billing matters.
  • Collaborate effectively across time zones with US-based finance team members.

Qualifications

• Bachelor's degree in Accounting, Finance, Commerce, or a related field; CA Inter, CMA, or MBA a plus.
• 2–5 years of progressive billing or order-to-cash experience in a multinational environment.
• Working knowledge of US GAAP and ASC 606 revenue recognition concepts; exposure to multi-entity, multi-currency billing.
• Hands-on experience with ERP and billing systems (e.g., Workday, Zuora, Salesforce CPQ).
• Strong Excel skills, including pivot tables, lookups, and reconciliations.
• Prior experience supporting external audits and familiarity with SOX controls over the order-to-cash cycle a plus.
• SaaS or software industry billing experience a plus.
• Experience with channel partner, reseller, or distributor billing a plus.

Skills & Competencies

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Clear written and verbal communication, including cross-cultural and cross-time-zone collaboration.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Customer-service mindset when handling internal and external billing inquiries.
• Eagerness to learn and grow within a global finance organization.

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. Our team members' health and wellness are our priority, as well as rewarding them for their hard work.