[Hiring] Associate, Financial Operations @Pilot.com

Role Description

Every day, we do exciting work that makes a difference to startup founders and business owners. At Pilot, you will be helping clients solve critical operational challenges. Our team works with a multitude of high-growth startup founders and business owners from different industries and stages as their trusted operational partner and hands-on Financial Operations consultant.

As an Associate on the Financial Operations team, you will work with colleagues from top tech companies and fast-growing businesses. Together, our team delivers world-class operational support across:

• Payroll
• Benefits
• AP/AR
• Equity administration
• Compliance

You will have endless opportunities to be a problem solver, creative thinker, and new business builder.

Key Responsibilities

• Partner with senior team members to help our clients:
• Execute day-to-day operational tasks including payroll processing, benefits administration, AP/AR workflows, and equity grant tracking
• Apply operational best practices and support implementation of systems like Gusto, Rippling, Deel, Carta, and Bill.com
• Communicate with clients regularly to provide updates and address their operational needs
• Be part of the world's preeminent operational services tech-enabled firm
• Conduct research on operational tools and best practices required for customer service delivery
• Keep operational projects on track with ongoing monitoring and status updates
• Support successful compliance requirements by tracking deadlines and ensuring timely completion
• In partnership with the team and cross-functional partners, you will also:
• Execute the strategies to address areas of opportunity within Pilot Financial Operations
• Implement improvements in operational and business KPIs for Financial Operations
• Recommend and drive process improvements to maximize accuracy and efficiency within our offering

Qualifications

• 1-2 years of relevant operational experience; previous experience in back-office operations, startup operations, or a fast-growing company environment is a plus
• Experience with operational tools such as Gusto, Rippling, Bill.com, or similar platforms preferred
• Advanced Excel skills with the ability to swiftly and effectively translate ambiguity into succinct outputs (Notion experience a plus)
• Highly detail-oriented with the ability to consume and process large amounts of operational information
• Excellent verbal and written communication skills
• High attention to detail and ability to deliver accurate, high-quality outputs with minimal revisions
• Highly entrepreneurial and able to thrive in an ambiguous, fast-paced, and cross-functional environment
• Systematic thinker and able to carry out rigorous problem-solving as a self-starter
• A proven ability to build strong collaborative working relationships with the immediate team
• This position is only available for remote employment in the United States in the following states: CA, GA, NY, NC, TN, TX, and WA

Benefits

• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Spring Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan
• The base pay range target for the role is $53,000 - $90,000 in most remote locations, and between $66,000 - $90,000 in San Francisco, CA and New York City, NY
• Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data
• In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits