[Hiring] Associate - Credit Operations @Mashreq

Role Description

The role involves performing verification of loan documents as per standard Operating Guidelines for various loan types, including Mortgage-Home Loan, SME/LAP (Loan against Property), and Auto/Car Loans.

• Verify all disbursal documents provided by the Sales team (KYC, application form, offer letter, loan agreement, property docs, insurance policies, and undertakings) and ensure documentation aligns with Credit approval and SOP guidelines.
• Prepare documentation checklists for all credit documents required as per the offer letter and record observations/discrepancies in the checklist, raising exceptions as necessary.
• Execute loan disbursals and ensure loan fields are updated as per documents provided in the system.
• Ensure financial transactions are posted without error and forwarded to Checker for authorization.
• Handle loan servicing requests (loan settlement, postponement, rescheduling, due date change, insurance switch, loan amendments, and issuance of release letters post loan settlement) and review customer documents and approvals for transaction execution in the system.
• Ensure adherence to ADM’s for transaction processing and maintain quality in documentation review and transaction execution.

Qualifications

• Graduate with 1-3 years’ work experience in operations.
• Excellent analytical skills.
• Good system skills, MS Office (Word, Excel & PowerPoint), MS Outlook.
• Experience in banking policies and credit parameters.
• Possess good communication and interpersonal skills.

Requirements

• Perform verification of loan documents as per SME standard Operating Guidelines.
• Ensure accuracy of financial transactions and forward cases to Checker for authorization.
• Execute lien/releases in the system as per loan document/customer request.
• Ensure MIS trackers are updated in a timely manner and circulated to key business stakeholders.
• Track deferrals and insurance and report escalation to relevant stakeholders.
• Prepare monthly declaration reports for group insurance cases to get life and property coverage.
• Perform GL reconciliations within agreed timelines and ensure NIL exceptions, circulating reports to all stakeholders.
• Participate in UAT’s for system changes and automation.

Benefits

• Maintain a positive working relationship with colleagues.
• Ensure customer satisfaction with nil complaints.
• Meet TAT and SLA for loan processing.
• Achieve KPI and accuracy benchmarks.