[Hiring] Assistant Vice President - Retail Credit Initiation & Compliance @Mashreq

Role Description

To direct and control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met.

• SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Ensure that all queries related to routine activities are responded to by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate.
• Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. Approve changes to enhance and improve Process. Increase productivity and improve Leaders skills. Review daily rejects/referrals and find ways to improve the reject/referrals through training and applying continuous learning.
• Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team.
• Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed.
• Interdependent co-ordination: Work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes.
• Morale: Promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.
• Quality: Initiate and successfully follow up quality projects and productivity/work flow improvement reviews.
• Escalation: Keep Unit/Division Heads advised of the regular activities and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and corrective and preventive actions taken.
• Audit: Obtain satisfactory in group and other internal audits.

Qualifications

• High level of maturity and good communication skills are required to balance the needs and expectations of internal and external stakeholders and staff.
• Good managerial and interpersonal skills with an ability to supervise teams.
• Sound knowledge of credit policies and understanding of systems.
• In-depth knowledge of procedures pertaining to retail lending products.
• Must be able to work under pressure with short/challenging deadlines.
• Graduate with 10+ years’ work experience in Retail products onboarding environment.
• Good analytical skills.
• Should have handled a similar role for at least 5-6 years.

Company Description

The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services.

• Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.
• Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
• We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.