[Hiring] Assistant Loan Servicing Manager @Climate First Bank

Role Description

We’re seeking an Assistant Loan Servicing Manager to support the management of the Bank’s loan servicing function within the Loan Operations team, overseeing the day-to-day servicing of commercial and consumer loan portfolios. With a strong focus on operational excellence and regulatory compliance, you’ll help deliver a high-quality servicing experience while championing process improvement and scalability initiatives. You’ll also act as a key liaison between Loan Operations leadership and servicing staff.

What You’ll Contribute:

• Loan Servicing Operations & Portfolio Management
  • Support day-to-day loan servicing activities.
  • Ensure timely and accurate processing.
  • Monitor workflows and deadlines.
  • Serve as escalation point for complex issues.
  • Monitor loan maturities, delinquencies, and exceptions.
  • Ensure timely resolution of issues.
  • Oversee escrow administration.
  • Ensure proper tracking of collateral and insurance.
• Reporting, Quality Control & Risk Management
  • Oversee quality control processes.
  • Perform periodic reviews of work.
  • Ensure compliance with regulations and policies.
  • Maintain strong internal controls.
  • Review servicing metrics and KPIs.
• Team Leadership, Support & Continuous Improvement
  • Provide training and coaching to team members.
  • Assist with onboarding and performance feedback.
  • Support workload distribution and cross-training.
  • Support high-priority inquiries received from customers and internal partners.
  • Partner with internal departments.
  • Identify trends and improvement opportunities.
  • Drive efficiency and process enhancements.
  • Support system upgrades and new initiatives.
• Champion Our Mission, Protect What Matters
  • Adopt a commitment to environmental, social, economic, and racial justice.
  • Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
  • Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
  • Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Qualifications

• High school diploma required; Bachelor’s preferred.
• 4-7 years of loan servicing experience.
• Commercial loan experience required.
• Prior leadership experience preferred.

Requirements

• Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment.
• Organization & Efficiency - You manage your time like a pro and stay focused under pressure.
• Master Communicator - You communicate with confidence, precision, and professionalism.
• Banking & Fintech Acumen - You understand banking and loan operations deeply.
• Tech-Forward and Analytical Thinking - You learn new tools quickly and leverage technology to create efficiencies.
• Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do.

Benefits

• Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity.
• Health Coverage — 100% employer-paid for employees; employer contribution for dependents.
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Free Telemedicine access via Teladoc
• Financial Wellness & Wealth Building
• 401(k) with 6% Employer Match — No Vesting Period.
• Employee Stock Options
• Exclusive Employee Banking Perks
• 0% Financing for Employee Solar Loans
• Employee Only Mortgage Product with exclusive interest rates and terms.
• 0% Financing for Eligible Electric Vehicles (EVs)
• Referral Incentives
• Generous Paid Time Off
• 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
• 64 Hours of Paid Sick Time for all full-time employees.
• Protection & Peace of Mind
• Company-Paid Life Insurance
• Short- & Long-Term Disability Insurance
• Voluntary Life, Accident & Critical Illness Coverage
• Employee Assistance Program (EAP) with free counseling, legal, and financial services.