[Hiring] Analyst, PBM Financial Operations – Revenue Cycle @CVS Health

Role Description

The Analyst, PBM Financial Operations – Revenue Cycle is responsible for supporting several clients, developing relationships, and striving to receive timely payments. This position requires strong collaboration and communication skills as it is necessary to work cross-functionally with other internal and external teams, including, but not limited to Billing, Cash Application, Sales Operations, Finance, and Accounting. The candidate will continually monitor the billing and collections process to ensure that any communications, collection efforts, and adjustments have been documented and recorded on the clients AR.

• Key Client Collections oversight
• Manage a region of client accounts, minimizing past-due balances and ensuring timely collections
• Maximize cash flow, reduce risk exposure, ability to work with clients to resolve issues quickly, while communicating and escalating effectively
• Premier focus on consistent process improvement opportunities
• Perform detailed research of claims and outstanding balances
• Identifying root cause and resolve trends and issues with minimal supervision
• Manage Clients with invoice dollar amounts ranging from $1M-$50M per billing cycle
• Collaborate with clients to ensure invoices are paid timely according to their agreed upon payment terms
• Reconcile financial data regarding payments applied and outstanding balances to ensure accounts are in good standing
• Recognize Client trends and preferences and ensuring they receive world-class service
• Provide direct communication with the client on past-due balances, credits, or other events that require manual intervention to resolve

Qualifications

• 1+ years of experience in Microsoft Office, specifically Excel and Word
• 1+ years of experience in one of the following: Medical and/or Pharmacy Reimbursement OR Accounts Receivable experience

Requirements

• Bachelor’s Degree in Accounting, Finance, Management, Economics, or equivalent degree
• Able to work with a highly accountable team in a fast-paced environment and quickly learn complex computer applications
• Communicate effectively and uphold excellent customer service and demeanor in challenging situations and escalated calls
• B2B Collections
• Desire to grow within role and within the organization as a whole
• Proficiency in Adobe Acrobat
• Strong analytical, organizational, communication, and interpersonal skills

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility