[Hiring] Analyst, Collections (Business to Business) @Cardinal Health

Role Description

We are seeking an experienced and results-driven Collections Analyst to join our team. This role is responsible for managing accounts receivable portfolios, reducing delinquency, driving cash collections, resolving billing disputes, and maintaining strong customer relationships.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Perform outbound collections efforts via phone and email while maintaining professionalism and customer relationships.
• Analyze aging reports and prioritize collection strategies based on risk and delinquency trends.
• Investigate and resolve payment delays, short pays, unapplied cash, and billing discrepancies.
• Partner cross-functionally with Sales, Customer Service, Billing, and Finance teams to resolve account issues.
• Reconcile customer accounts and maintain accurate account notes and collection activity updates.
• Prepare and distribute statements, payment reminders, and account summaries.
• Negotiate payment plans when appropriate while protecting company interests.
• Monitor credit exposure and escalate high-risk accounts as needed.
• Ensure compliance with internal policies and applicable collection regulations.
• Support month-end close activities related to accounts receivable.
• Generate and present portfolio performance metrics and reporting.
• Review daily aging reports and prioritize overdue accounts.
• Contact customers regarding past due balances.
• Respond to customer inquiries related to invoices, payments, and statements.
• Work disputes through resolution with internal departments.
• Update SAP with payment statuses, notes, and follow-up actions.
• Track promised payments and ensure commitments are met.
• Reconcile accounts and investigate unapplied cash.
• Attend team meetings and provide status updates on high-priority accounts.
• Prepare reporting in Excel for leadership review.
• Escalate critical accounts requiring management intervention.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 3+ years of collections, accounts receivable, or credit collections experience, preferred.
• Proven experience managing high-volume B2B collections portfolios.
• Strong proficiency in SAP (collections, AR, dispute management, cash applications visibility), preferred.
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas, reporting).
• Ability to work in a fast-paced environment while managing multiple priorities.
• Strong negotiation and conflict-resolution skills.
• Ability to work independently with minimal supervision.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving mindset.
• High attention to detail and sense of urgency.

Requirements

• Applies basic concepts, principles and technical capabilities to perform routine tasks.
• Works on projects of limited scope and complexity.
• Follows established procedures to resolve readily identifiable technical problems.
• Works under direct supervision and receives detailed instructions.
• Develops competence by performing structured work assignments.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.