[Hiring] Analyst, Chargeback and Collections @Private Destinations

Role Description

This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require:

• Creating monthly spreadsheets for JNR (a collection agency) with necessary documentation.
• Producing balance due letters for outstanding balances on board.
• Generating biweekly statements for receivables related to reservations and onboard accounts.
• Handling Payment Gate payment exceptions and investigating email inquiries about Payment Gate and FunShipPay transactions.
• Preparing monthly chargeback and collections reports, guaranteeing accuracy and fullness of data.
• Regular engagement with different teams, banks, credit card companies, and external debt collectors.

Success in this role requires strong organizational abilities, keen attention to detail, and advanced computer system proficiency.

Qualifications

• A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required.
• A minimum of 5 years of experience in the Accounting field related to credit card processing, cash applications, or a related finance role, with a focus on chargebacks, disputes, and payment reconciliation.
• Proven experience in handling credit card chargebacks, payment exceptions, and working with collection agencies or external debt collectors.
• Solid understanding of financial systems, accounting processes, and payment processing platforms such as PaymentGate, FunShipPay, PayPal, and Bon Voyage.
• At least 3 years of experience in operations, preferably in crew manning.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Technical experience in ERP Accounting System.
• Must be amenable to work in EST.

Requirements

• Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage, ensuring each case is resolved accurately and on time.
• Accountable for the preparation of monthly spreadsheets for JNR (collection agency), ensuring all required supporting documentation is accurately compiled.
• Overseeing and conducting thorough research on daily PayPal inquiries, ensuring proper handling and compliance.
• Generating biweekly balance due letters for onboard balances and biweekly receivable statements for reservations and onboard.
• Processing daily Payment Gate payment exceptions, ensuring prompt resolution of any issues.
• Conducting research on email inquiries regarding PaymentGate and FunShip Pay payment transactions, providing reliable resolutions.
• Assisting in the preparation of monthly chargeback and collection reporting, ensuring accuracy and timely delivery.

Company Description