[Hiring] Accounts Receivable Supervisor @Careers Signant Health

Role Description

The Collections Supervisor is responsible for developing KPIs, creating useful reports for tracking and managing aging collection issues, assisting in managing the collections team by identifying gaps in knowledge, providing additional training, and creating standardized processes. Additionally, they are expected to provide excellent customer service by managing customer payments, cash applications, and bank reconciliation.

The Collections Supervisor will also own a collections portfolio ensuring invoices are paid promptly and action resolution for disputed amounts billed utilizing superior customer service skills. The Collections Supervisor will collaborate with business partners to ensure that the collections process functions smoothly and efficiently. The Collections Supervisor will participate in client portal reconciliations to obtain status of invoices received as well as invoices paid/unpaid by the client. The Collections Supervisor will also provide supporting records as needed and required by specific customers for certain customer invoicing arrangements to the Accounts Receivable Billing and Collections Team.

This role will be instrumental in supporting the Collections Manager by ensuring the team is performing as needed, providing additional support by maintaining their own collections portfolio, stepping in to supply internal and external customer requests, learning all aspects of Signant collections processes and identifying opportunities for process improvement. This role will be a key contributor in the order to cash cycle of an exciting, rewarding, high growth organization.

What you will do

• Understand all collections responsibilities (daily, weekly, monthly).
• Develop, implement and maintain best practices and process enhancements.
• Assist in Month End Close responsibilities.
• Create and maintain updated reports of outstanding collections issues, highlighting at risk accounts and items, and addressing or escalating to the Collections manager as needed.
• Monitor customer accounts and manage collection procedures that reduce the amount of delinquency through proactive measures, reporting and automation with an increased focus on AI integration.
• Proactively pursue the collection efforts with daily outbound emails. Compile and provide account statements to customers on a weekly basis.
• Maintain status notes that track collection efforts in electronic databases to be utilized by Collections Manager to report on the accuracy and timeliness of customer outstanding receivables.
• Respond to customer inquiries and internal requests in a timely manner. Inform Collections Manager, Project Managers and Sales Team of customer discrepancies or escalations while working collaboratively to solve through to resolution.
• Maintain updated customer contact information and communicate changes to the customer data such as purchase orders, addresses and points of contact to the Billing Team.
• Prepare special project analyses and assist in additional assignments to address special requests from internal department managers and as directed by the Collections Manager.
• Request missing remittance from customers according to contact information and follow-up through to resolution with clear and effective communication while providing excellent customer service.

Qualifications

• Associate or Bachelor’s degree in Business or Accounting, preferred.
• 7-10 years of collections experience on high volume, large multi-national business accounts.
• Exceptional excel skills with high attention to detail and data trends with excellent data entry skillset to prevent recording errors and ability to independently research data trends when cross-checking or reconciling data.
• Demonstrated organizational and time management skillset, including the ability to maintain organized electronic paperless records and shared drives and multiple file folders.
• Proficiency in Microsoft Office and Outlook; Intermediate computer skills in Excel, formatting, sorting and filter to organizing data for reporting; Ability to perform pivot tables, H/V Lookup, "If" functions, is preferred.
• Excellent communication skills (written and oral), ability to present information, respond to inquiries and interact well with external customers in various countries at various levels and global location.
• Demonstrate effective judgement with analytical/problem solving skills to deal effectively and professionally with obstacles that arise with external and internal stakeholders.
• Confident and professionally poised with proven ability to work in a fast-paced global team, meet strict deadlines, manage high volume of transactions and adapt to a change with a seamless effect on the business.

Desired Qualifications

• Experience within a global team structure and working in multiple time zones.
• Highly proficient in excel.
• Familiarity with general accounting principles within the accounts receivable order to cash cycle.
• Experience using NetSuite ERP accounting systems.
• Industry experience in pharmaceutical/life sciences and/or project-management-based technology.
• Experience in ERP system migrations and implementation and automation projects.

Benefits

• Collaborative, global environment.
• Opportunities to grow your career while working alongside experts across clinical, technology, data, and operations.
• Chance to learn, take ownership, and drive meaningful innovation.