[Hiring] Accounts Receivable Specialist @Dayton Physicians Network

Role Description

Accounts Receivable Specialist follows up on outstanding balances with various insurance companies and/or patients with outstanding balances.

• Upon completion of training, this position will be eligible to work from home coming into the office as needed.
• Must live in the state of Ohio in order to work from home.

Schedule

• Monday - Friday, 8:00am to 4:30pm, eight hour shifts
• No evenings, weekends or holidays!
• Work/life balance schedules!

Benefits

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
• Additional accrual increase after 1 year of service with Dayton Physicians!
• 401K
• Scrub Allotment
• Yearly Bonus Program

DPN Core Value Expectations

• C OMPASSION: the patient is at the center of all we do
• A CCOUNTABILITY: we hold ourselves accountable for our actions
• R ESPECT: we show respect for others
• E XCELLENCE with Innovation: we strive for excellence in all we do
• S ERVICE through Collaboration: we provide service to our patients, team members and community.

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities

• Reviews all outstanding claims filed to designated payers and/or patient accounts for which payment or denial has not been received within 28 days of billing.
• Utilizes reporting capabilities of practice management system to generate reports and data used in working claims in the various aging buckets.
• Utilizes the capabilities of practice management system to correct and/or appeal as necessary.
• Utilizes the designated payer websites for effective follow-up and claim rebills.
• Utilizes the designated payer provider telephone centers for assistance in claim follow-up and collections.
• Attend webinars as well as various teaching seminars sponsored by designated payers.
• Receives from payment posting all zero pay and denied claims for research, correction and rebill, write-off, or transfer to patient responsibility.
• Contacts patients with regard to any unpaid claims; maintains accurate documentation within the practice management system of actions taken to resolve outstanding claims.
• Maintains compliance with FDCPA at all times.
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values.
• Other duties as assigned.

Required Education and/or Experience

• High School Diploma or GED.
• At least two (2) years of previous experience working in a Medical Billing Office; 3-5 years medical billing experience is preferred.
• Excellent oral and written communication skills.
• Strong working knowledge of CPT, HCPCS, ICD-10 coding, Microsoft Office, including Word, Excel and Outlook.
• Knowledge of claims processing in a managed care environment, commercial payer environment along with government payers.
• Knowledge of the Fair Debt Collections Practice Act (FDCPA) and other legal policies regarding collecting debt from patients.
• Experience with a Medical Practice Management system is preferred.

General Skill Requirements

• Excellent oral and written communication.
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.