[Hiring] Accounts Receivable Specialist @Heavy Construction Systems Specialists, LLC

Role Description

The Accounts Receivable Specialist is primarily responsible for the proactive management and collection of outstanding accounts receivable to optimize organizational cash flow. This includes:

• Performing timely account reconciliation
• Rigorous pursuit of payment on past-due invoices
• Resolving complex account and payment discrepancies
• Providing expert support to internal teams and external customers regarding account status

The ideal candidate possesses exceptional organizational skills, meticulous attention to detail, and proven expertise in professional collections communication.

Qualifications

• Minimum of 3 years of professional experience in Accounts Receivable or Collections
• Demonstrated results-oriented and persistent approach to strategic invoice collection and delinquency management
• Strong written and interpersonal communication skills
• Detail oriented with ability to manage and prioritize many open inquiries and issues concurrently
• Technical proficiency to master and utilize departmental tools and software

Requirements

• NetSuite and Salesforce experience (preferred)
• Versapay experience (preferred)

Role Responsibilities

• Lead the comprehensive collections effort, managing the full lifecycle of accounts receivable from invoice generation through final payment
• Execute systematic and professional communication (via email and phone) with customers regarding past-due accounts
• Proactively prioritize and pursue collection of outstanding renewal invoices and delinquent balances
• Maintain meticulous and timely documentation of all collection activity and customer interactions within the accounting system
• Process customer statements and address immediate inquiries related to account status or payment professionally and promptly
• Ensure collections records are organized, accurate, and actionable
• Initiate the process for service suspension for non-payment, adhering strictly to company policy and legal guidelines
• Manage the accurate and timely processing and application of all customer payments, including complex methods, to ensure correct account reconciliation
• Process and record daily incoming payments, including ACH, Wire Transfers, and check receipts
• Provide professional guidance to customers utilizing online payment portals
• Reconcile and accurately apply payments across various bank accounts and customer ledgers within NetSuite
• Utilize in-office scanning technology for check processing
• Serve as a resource for customer billing inquiries, leveraging expert knowledge of HCSS products and internal systems to ensure high-quality customer service
• Utilize systems to access customer data and efficiently resolve inquiries
• Investigate and resolve complex customer questions and concerns related to invoices and account discrepancies
• Cultivate and maintain positive, professional customer relationships throughout the collections process

Benefits

• Flexibility to work Remotely - Must reside in Texas
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness
• And more!