[Hiring] Accounts Receivable Specialist @Overjet

Role Description

The AR Specialist plays a critical role in ensuring a smooth billing and collections experience for Overjet customers. This role serves as the front line for billing inquiries, invoice follow-ups, and payment collections, working closely with customers to resolve issues and ensure timely payment.

This position is ideal for someone who excels at communication, problem solving, and customer relationship management. The Billing Success Specialist will work cross-functionally with teams across Finance, Customer Success, Sales, and Operations to investigate billing questions, resolve disputes, and guide customers through the payment process.

We’re excited to add someone who is highly organized, proactive, and persistent in driving issues to resolution while maintaining a positive and professional customer experience.

We are looking for candidates based in Cairo, Egypt. This position is completely remote and will require work between 9 am and 5 pm ET. It will be paid in USD.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with internal teams such as Sales, Customer Success, and Finance
• Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up
• Work with customers to address concerns, clarify invoice details, and resolve disputes
• Maintain a professional and empathetic approach when communicating with customers, including in challenging or escalated situations
• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems
• Assist with maintaining accurate customer billing records and payment status
• Support the Finance team with reporting and operational improvements related to billing and collections

Qualifications

• Bachelor’s degree preferred
• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
• Able to work continental US hours
• Strong written and verbal English skills, with confidence interacting with customers by phone and email
• Strong interpersonal skills to handle customer issues
• Highly organized with strong follow-up skills and attention to detail
• Self-starter who takes ownership of issues and drives them to resolution
• Comfortable managing multiple conversations, cases, and priorities simultaneously
• Experience working in fast-paced or high-growth environments is a plus
• Familiarity with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) is a plus

Company Description

• Overjet is the world-leader in dental AI.
• Thousands of dental providers and insurers rely on our platform to deliver the best possible care.
• Overjet is where builders become leaders.
• Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology.
• As Overjet grows ridiculously fast, so will you.
• There’s no better place to accelerate your career.