Role Description
We are seeking a detail-oriented and highly organized Accounts Receivable Specialist to manage cash application, billing, and collections activities. The ideal candidate will possess strong analytical skills, high proficiency in Excel, and excellent communication abilities in English. This role requires a proactive professional who can effectively manage customer accounts, apply payments accurately, resolve discrepancies, and confidently communicate with customers via phone and email to follow up on outstanding balances.
Key Responsibilities
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Cash Application
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Accurately apply customer payments (ACH, wire, check, credit card) to the appropriate invoices in the accounting system.
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Reconcile daily cash receipts and investigate any payment discrepancies.
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Review remittance details and ensure proper allocation of funds.
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Coordinate with customers and internal teams to resolve payment application issues.
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Billing
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Generate and issue accurate customer invoices in accordance with company policies and contract terms.
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Verify billing data and ensure invoice accuracy before distribution.
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Address customer inquiries related to invoices, billing discrepancies, or account statements.
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Maintain organized billing records and documentation.
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Collections
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Monitor accounts receivable aging and follow up on past-due invoices.
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Make regular collection calls to customers to follow up on overdue balances and payment commitments.
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Send payment reminders and maintain professional communication with customers regarding outstanding invoices.
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Negotiate payment plans when necessary and document all collection activities.
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Escalate high-risk or severely delinquent accounts as required.
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Work collaboratively with internal teams to resolve billing disputes affecting collections.
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Reporting & Analysis
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Maintain accurate AR records and prepare aging reports.
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Utilize advanced Excel functions to track payments, analyze trends, and support financial reporting.
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Identify opportunities to improve billing and collection processes.
Qualifications
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Bachelorβs degree in Accounting, Finance, Business Administration, or a related field (preferred).
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Strong English communication skills (written and verbal).
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Comfortable and confident making collection calls and speaking with customers regarding payments.
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Advanced proficiency in Microsoft Excel (including formulas, pivot tables, and data analysis).
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5-7 years of experience in Accounts Receivable, Billing, Cash Application, or Collections.
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Strong attention to detail and accuracy.
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Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Key Competencies
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Excellent communication and negotiation skills.
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Strong customer relationship management abilities.
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High level of professionalism and accountability.
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Strong organizational and problem-solving skills.
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Ability to work independently and collaboratively across teams.
Work Shift Time
EST Day Shift (9am β 6pm)
Remote Working
Full-time remote working.