[Hiring] Accounts Receivable Specialist @SERVPRO of Hyde Park, Central Austin - 12031

Role Description

Are you a detail-oriented professional with a knack for streamlining financial processes and delivering exceptional customer service? Join our dynamic team at SERVPRO of Hyde Park, a leading provider of restoration services specializing in emergency response and recovery for residential and commercial properties. We're on a mission to restore peace of mind to our clients during their toughest times, and we're seeking a talented Accounts Receivable Specialist to play a pivotal role in our financial operations.

If you thrive in a fast-paced environment, enjoy solving billing puzzles, and are eager to grow your career in a supportive, innovative company, this is your opportunity to make a real impact!

Key Responsibilities

• Invoice Management: Assign new invoices, collect payments, and monitor accounts receivable in your designated market using the AR Workflow platform.
• Documentation and Data Entry: Gather and organize all necessary billing information, documentation, and supporting materials; perform accurate data entry and set up appropriate workflows to ensure efficient processing.
• Customer and Stakeholder Communication: Make outbound calls to adjusters, customers, and vendors to follow up on payments, clarify billing details, and resolve inquiries promptly.
• Email and Dispute Resolution: Respond to emails from clients and internal teams; investigate and resolve billing disputes with a focus on maintaining positive relationships and minimizing delays.
• Daily Operations Support: Monitor aging reports, identify potential issues early, and collaborate with the Collections Supervisor to implement process improvements.
• Compliance and Reporting: Ensure all activities adhere to company policies, industry regulations, and best practices in accounts receivable management.
• Additional Tasks: Assist with ad-hoc projects, such as auditing accounts or supporting month-end close processes, to contribute to team success.

Qualifications

• Proven experience in an office administrative, coordinator, or accounts receivable role—preferably in the restoration industry (e.g., water, fire, or mold remediation), but strong AR experience from other sectors (e.g., insurance, healthcare, or construction) is also highly valued.
• Proficiency with AR software or workflow platforms; familiarity with tools like QuickBooks, Sage, or similar systems is a plus.
• Excellent communication skills, both verbal and written, with the ability to handle phone calls, emails, and negotiations professionally.
• Strong attention to detail and organizational abilities to manage multiple tasks and deadlines effectively.
• Basic understanding of billing cycles, invoicing, and financial documentation.
• High school diploma or equivalent; associate's degree in business, finance, or a related field preferred.

Requirements

• A customer-first mindset with a track record of resolving disputes amicably and turning challenges into opportunities for stronger client relationships.
• Analytical problem-solving skills to investigate discrepancies and recommend solutions that enhance efficiency.
• Experience in high-volume environments, such as managing portfolios of 100+ accounts, with a demonstrated ability to reduce aging receivables.
• Familiarity with insurance claims processes or working with adjusters, which would allow you to excel in our restoration-focused market.
• Tech-savvy approach, including intermediate Excel skills for data analysis and reporting.
• Adaptability and a positive attitude in a collaborative team setting, with the initiative to suggest process improvements.
• Bilingual abilities (e.g., English/Spanish) to better serve diverse clients in our growing markets.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance