[Hiring] Accounts Receivable Field Support Specialist @Crash Champions

Role Description

The Accounts Receivable Field Support Specialist is responsible for supporting regional Operations teams in the collection and resolution of outstanding Accounts Receivable. This role partners directly with field leadership and shops to drive timely collections, resolve payment barriers, and ensure tickets and AR issues are worked accurately and efficiently. The Specialist focuses on aging AR, payment resolution, and operational support through a high level of communication, ownership, and problem-solving.

• Own and manage assigned AR aging, with a primary focus on 61+ day balances, ensuring timely follow-up and resolution of outstanding receivables.
• Conduct detailed payment research to identify payment status, discrepancies, and root causes of non-payment, including reviewing remittances, carrier portals, and internal systems.
• Research and resolve payment discrepancies (e.g., short pays, missing payments, misapplied funds) to ensure accurate application and timely collection.
• Work and resolve inbound tickets (e.g., via Freshdesk/Crash Connect) by researching issues, identifying root causes, and providing clear, actionable responses to Operations.
• Partner with regional Operations teams and shop leadership to identify and remove barriers to payment, improve processes, and drive collections.
• Drive collection efforts by leveraging payment research insights to follow up with insurance carriers, internal teams, and shops to secure payment.
• Review repair orders, estimates, and remittances to ensure files are accurate, complete, and meet carrier requirements for final billing and payment.
• Utilize multiple systems and tools (e.g., carrier portals, Mitchell, internal platforms) to investigate and resolve AR issues.
• Identify trends and root causes impacting AR performance (e.g., supplements, billing errors, process gaps) and escalate or recommend solutions as needed.
• Maintain clear, professional, and solution-oriented communication with internal stakeholders and external partners.
• Ensure accurate documentation and notes on all accounts and tickets, maintaining visibility into status and next steps.
• Adhere to internal controls, policies, and procedures, ensuring compliance and audit readiness.
• Take full ownership of assigned work, demonstrating accountability, urgency, and follow-through on all AR issues.
• Participate in regular AR calls and operational reviews, providing updates, insights, and support to drive regional performance.
• Support special projects, deep dives, and high-priority initiatives (e.g., top AR drivers, carrier focus, recovery efforts).
• Other duties as assigned.

Qualifications

• Bachelor’s degree in accounting, Finance, or a related field preferred.
• Minimum of 3-4 years of experience in Accounts Receivable or a similar role.
• Proficiency in Microsoft Excel including Pivot Tables/VLOOKUP’s.
• Strong attention to detail and ability to analyze financial data.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize tasks effectively.
• Ability to identify issues and develop effective solutions.
• Able to maintain high-volume workload efficiently and timely.
• Able to execute several tasks simultaneously.
• Ability to demonstrate discretion and independent judgment when making decisions.
• An energetic, mature, positive person who thrives working independently as well as part of a large team.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays