[Hiring] Accounts Receivable & Collections Supervisor @Vesta Home

Role Description

We’re seeking a hands-on Accounts Receivable & Collections Supervisor to lead the day-to-day billing and collections operation for our growing, multi-market business. Reporting to the Senior Accounting Operations Manager, you’ll be the primary U.S.-based supervisor for our offshore Billing and Collections/AR team and own cash collection, billing accuracy, and AR reconciliations through month-end close. You’ll be equally comfortable coaching the team and doing the work yourself, from working an aging report to resolving a billing issue to speaking directly with a customer about a significant past-due balance. Success is measured by cash collected, aged balances reduced, and clean, current reconciliations.

Responsibilities

• Collections & AR Management
  • Own the AR portfolio and daily collection strategy across current and past-due balances, prioritizing by dollar value, age, and risk.
  • Ensure every material past-due account has a clear owner, next action, and expected resolution date. Personally handle large, sensitive, or disputed balances.
  • Partner with Sales and Operations to resolve disputes, contract questions, and other barriers to payment, and escalate accounts for outside collections or legal action when needed.
• Billing Oversight
  • Ensure invoices are generated accurately and on time in accordance with signed contracts and approved terms.
  • Own recurring rental billing, including start dates, increases, prorations, move-outs, and contract-specific exceptions.
  • Oversee credits, refunds, security deposits, and billing adjustments.
• Cash Application, Reconciliation & Month-End Close
  • Ensure ACH, wire, check, and credit card payments are applied accurately and on time, and resolve unapplied or unidentified cash quickly.
  • Own AR reconciliations across QuickBooks Online, Salesforce, Upflow, and the general ledger, clearing issues throughout the month rather than at close.
  • Complete AR aging review, account cleanup, and close deliverables on schedule.
• Team Leadership
  • Directly supervise and coach offshore Billing and Collections/AR team members as their primary onshore point of contact.
  • Set clear expectations, deadlines, and escalation paths across time zones, and hold the team accountable for outcomes, not just activity.
  • Build repeatable SOPs and review controls so the team can operate independently.
• Reporting & Process Improvement
  • Prepare weekly AR and billing reporting covering DSO, aging, cash collected, and at-risk balances, with commentary on key changes.
  • Strengthen AR and billing controls, and use Upflow, automation, and AI-supported workflows to make the team more efficient.
  • Support integration of acquired businesses into standard billing, collections, and reconciliation processes.

Qualifications

• 4+ years of progressive Accounts Receivable, Billing, Order-to-Cash, or related accounting experience.
• 1–2+ years in a supervisory or team lead role within AR, billing, or collections.
• Strong working knowledge of AR aging, collections, invoicing, cash application, credits, refunds, and reconciliations.
• Experience supporting month-end close and reconciling customer subledgers to the general ledger.
• Experience handling difficult or high-value collections and interpreting contracts and payment terms.
• Strong Excel or Google Sheets skills, plus strong organization, judgment, and follow-through in a remote environment.

Preferred Skills

• Experience supervising offshore or internationally distributed accounting teams.
• Experience with QuickBooks Online and Salesforce.
• Experience with Upflow or a similar collections platform.
• Background in a high-growth, multi-market, or acquisitive business.

Benefits

• Paid Time Off (PTO)
• 401k
• Medical Insurance
• Dental Insurance
• Vision Insurance