[Hiring] Accounts Receivable & Collections Specialist @AssetWatch, Inc.

Role Description

AssetWatch is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations. This is an individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection. The successful candidate will:

• Investigate and resolve difficult AR issues.
• Manage a portfolio of customer accounts.
• Partner across teams to remove payment barriers.
• Demonstrate strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Key Responsibilities

• Accounts Receivable & Collections
  • Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
  • Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
  • Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
  • Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders.
  • Negotiate payment commitments while maintaining positive customer relationships.
  • Document collection activity and customer communication accurately in NetSuite and related systems.
• Cross-Functional Collaboration
  • Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
  • Coordinate internally to remove obstacles preventing invoice payment.
  • Escalate high-risk accounts appropriately and recommend practical solutions.
• Process Support and Improvement
  • Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
  • Recommend opportunities to improve collection efficiency and reduce future payment issues.
  • Help maintain standardized collection procedures and documentation.
  • Support process improvements related to customer payment resolution and cash application.

Qualifications

• Required
  • Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
  • 7+ years of progressive B2B accounts receivable and commercial collections experience.
  • Demonstrated ability to research and resolve complex AR issues independently.
  • Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
  • Excellent written and verbal communication skills with both internal teams and external customers.
  • Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail.
  • Self-motivated with a strong sense of ownership and accountability.
• Preferred
  • SaaS or subscription business experience.
  • NetSuite experience.
  • Salesforce experience.
  • Experience working with cross-functional teams.
  • Experience mentoring junior or offshore team members.

Core Competencies

• Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues.
• Sense of urgency - Responds quickly, prioritizes effectively, and drives issues to completion.
• Ownership - Takes responsibility for assigned accounts and follows through until resolution.
• Communication - Builds strong relationships through clear, professional communication with customers and internal stakeholders.
• Organization and multitasking - Manages a high volume of competing priorities without sacrificing accuracy.
• Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations.
• Continuous improvement - Identifies process gaps and recommends practical solutions.
• Responsiveness and follow-through - Follows up promptly and persists until issues are fully closed.

Benefits

• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Opportunity to make a real impact every day.
• Work with a dynamic and growing team.
• Unlimited PTO.

Salary Range

The base salary range for this full-time position is $78,000 — $95,000 USD, plus equity and benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.