[Hiring] Accounts Receivable Collections Associate @Emapta

Role Description

Champion Accounts Receivable Excellence Across Australia's Growing Student Education Sector. Every student's academic journey deserves a financial foundation built on trust. Excel as an Accounts Receivable Collections Associate supporting an Australian education provider specializing in selective school preparation and academic enrichment. Contribute to sustainable education services and positive family relationships. Through Emapta, gain international finance exposure, permanent remote flexibility, continuous upskilling, and long-term career growth alongside top 1% talent.

Qualifications

• Bachelor's degree in Accounting or Finance.
• 1 to 2 years of progressive accounting experience, preferably in accounts receivable, customer service, or collections.
• Previous experience with Australian clients and familiarity with Australian accounting standards and tax requirements.
• Basic knowledge of accounts receivable principles, invoicing procedures, and financial documentation.
• Proficiency in Microsoft Excel, Google Docs, and Google Sheets.
• Experience with QuickBooks or similar accounting software.
• Excellent verbal and written English communication skills.
• Proven ability to compose clear, professional, and customer-friendly correspondence.
• Confidence in conducting outbound calls and discussing invoices, outstanding balances, and payment arrangements.
• Ability to handle sensitive financial conversations with empathy, professionalism, and discretion.
• Strong emotional intelligence, with the ability to manage personal emotions and demonstrate empathy toward customers.
• Excellent interpersonal skills, with the ability to remain calm, composed, and effective in challenging situations.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive problem-solving skills and a customer-focused approach to accounts receivable and collections.

Requirements

• Monitor and manage the customer accounts inbox to ensure timely responses and efficient account administration.
• Send invoice reminders and customer statements within established timelines.
• Process invoice adjustments and update customer account records accurately.
• Respond to customer inquiries about invoices, payment obligations, and account details with clarity and professionalism.
• Communicate invoice updates, payment information, and resolutions to customers and internal teams.
• Draft and send clear, professional, and customer-friendly correspondence that demonstrates empathy and strong emotional intelligence.
• Conduct outbound calls to customers regarding outstanding enrolment fees.
• Explain invoices, outstanding balances, and available payment plans clearly and professionally.
• Document customer calls, maintain accurate communication records, and track required follow-ups.
• Maintain accurate financial records and document customer interactions in the accounts receivable system.
• Collaborate with the Finance team to reconcile customer payments and resolve account discrepancies.
• Support periodic financial audits and complete general administrative tasks as required.
• Assist with general accounting functions across the organization as needed.
• Collaborate with team members to evaluate and enhance invoicing processes.
• Participate in team meetings and recommend improvements to customer service quality and operational efficiency.

Benefits

• Day 1 HMO coverage with free dependent.
• Competitive Salary Package.
• Day Shift Schedule.
• Permanent WFH arrangement.
• Fixed weekends off.
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer.
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!).
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash.
• Fun employee engagement activities.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.