[Hiring] Accounts Receivable Collection Specialist @Somewhere

Role Description

The A/R Collection Specialist plays a crucial role in supporting the company’s financial health by ensuring timely and accurate collection of accounts receivable. This position focuses on all aspects of the collection process, from invoice review to payment follow-up. The specialist works closely with both internal teams and client contacts to resolve collection issues, maintain positive relationships, and uphold high standards of customer service. Successful candidates are detail-oriented, proactive, and adept at managing multiple client portfolios while handling challenging interactions with professionalism.

Job Duties and Responsibilities

• Client & Portfolio Management
  • Acts as the primary contact for an assigned portfolio of clients and their customers regarding collection matters.
  • Develops and maintains positive relationships to facilitate on-time payments and promote client satisfaction.
  • Monitors accounts for overdue balances and proactively addresses potential collection issues.
• Collections Oversight & Escalation Management
  • Handles escalated collection cases, works with clients and customers to resolve payment issues, and accelerates resolution timelines.
  • Negotiates payment arrangements and resolves disputes efficiently and professionally.
  • Collaborates with internal departments (credit, operations, finance) to implement effective collection practices.
• Invoicing & Payment Operations
  • Reviews and verifies invoices for accuracy and compliance with company guidelines.
  • Supports the invoice lifecycle, utilizing software platforms like CRM, FactorSoft, and others to streamline payment processes.
  • Tracks and reports on collection metrics such as Days Sales Outstanding (DSO), recovery rates, and aging balances.
• Process Optimization & Compliance
  • Identifies and recommends process improvements to enhance collection efficiency and reduce escalations.
  • Ensures all collection activities are compliant with applicable laws and company policies.
  • Maintains thorough documentation of collection interactions and resolutions.

Qualifications

• High school diploma required; bachelor’s degree in finance, accounting, or a related field preferred.
• Demonstrated experience in accounts receivable, collections, or credit analysis.
• Experience in the invoice factoring industry is a plus.