[Hiring] Accounts Receivable Analyst @Shutterstock

Role Description

Shutterstock is seeking a detail-oriented Accounts Receivable Analyst to support B2B collections, customer portal and dispute management, and finance operations for non-standard customer agreements. This role manages an assigned portfolio of customer receivables while supporting the financial administration of complex agreements, including:

• Customer setup
• Manual billing and billing schedules
• Monthly usage reporting
• Overage and breakage calculations

The AR Analyst will partner closely with Sales, Customer Success, Billing Operations, and General Accounting to:

• Resolve collection and billing issues
• Manage contractual exceptions
• Ensure accurate and timely financial processing

Success in this role means driving timely cash collection, resolving billing and portal issues efficiently, and ensuring non-standard customer agreements are administered accurately.

The ideal candidate combines collections discipline, financial accuracy, analytical thinking, and strong cross-functional partnership.

Note - This is a temporary, 6 months fixed-term assignment.

Qualifications

• Minimum 3 years of experience in Accounts Receivable, B2B Collections, Billing, Finance Operations, or a related function.
• Working knowledge of the order-to-cash process, including billing, collections, disputes, and purchase orders.
• Experience working with customer procurement/AP portals preferred.
• Experience working with Salesforce and/or Tesorio preferred.
• Strong analytical and reconciliation skills with exceptional attention to detail.
• Ability to interpret customer agreements and translate terms into billing schedules and financial calculations.
• Strong verbal and written communication skills with the ability to work effectively with customers and cross-functional partners.
• Experience with ERP, billing, AR, or financial reporting systems.
• Intermediate Excel skills, including PivotTables and lookup functions such as XLOOKUP/VLOOKUP.
• Strong organizational skills with the ability to manage recurring monthly processes and time-sensitive customer issues.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred, or equivalent relevant experience.

Requirements

• Manage an assigned portfolio of B2B accounts, proactively driving cash collections and resolution of past-due balances.
• Research and resolve invoice disputes, account discrepancies, and other issues delaying payment.
• Maintain accurate collection notes, follow-up activities, and account documentation.
• Partner with Sales, Customer Success, Billing, and Finance teams to resolve outstanding receivables and escalated customer issues.
• Support AR reporting and analysis, including aging, delinquency trends, DSO, collections performance, and other KPIs.
• Manage invoice submission and issue resolution across customer procurement and AP portals.
• Resolve portal rejections, invoice disputes, missing or incorrect POs, and other exceptions impacting payment.
• Partner with Sales and Customer Success to resolve PO and customer-specific billing requirements.
• Coordinate invoice corrections and supporting documentation with Billing Operations.
• Monitor outstanding portal and dispute issues through resolution and identify recurring issues or process improvement opportunities.
• Manage financial operations for non-standard and complex customer agreements.
• Coordinate customer and agreement setup within internal systems and maintain supporting trackers and documentation.
• Maintain billing schedules and prepare or coordinate manual billing based on contractual requirements.
• Prepare monthly usage reporting and reconcile activity to customer agreement terms.
• Calculate overages, breakage, minimum commitments, and other usage-based billing or revenue components.
• Research and resolve calculation discrepancies, contractual exceptions, and data issues.
• Partner with General Accounting monthly to review calculations, adjustments, exceptions, and revenue impacts.
• Maintain appropriate supporting documentation and audit trails for non-standard agreement activity.
• Prepare Credit & Collections reporting, KPIs, reconciliations, and audit schedules as needed.
• Support month-end, quarter-end, and year-end activities related to accounts receivable and non-standard agreements.
• Participate in audit activities and execute applicable SOX controls.
• Support ad hoc Finance projects and process improvement initiatives.

Benefits

• You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!
• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
• Flexibility to work between home and office with everything you need to be successful in both.
• Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services.
• Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views.
• At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it.
• We’re champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.
• Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.