[Hiring] Accounts Receivable Analyst @Docusign

Role Description

As an Accounts Receivable Analyst you will be responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill; driving results in a rapidly changing environment and identifying opportunities to reduce manual tasks. This position is an individual contributor role reporting to the Accounts Receivable Supervisor.

• Analyze information and communicate to supervisor as needed to determine next course of action
• Own customer collections accounts in North America and create streamlined processes through automation
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Qualifications

• 2+ years collection experience
• Experience with Salesforce or CRM
• Experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills

Requirements

• Strong problem-solving skills and ability to maintain confidential financial files
• Excellent verbal and written communication skills
• Fluency in Spanish and English in speaking and writing
• Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
• Sense of urgency in delivery and prioritization of tasks
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits & debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in fast-paced, high volume, high growth atmosphere
• Experience with Oracle or large ERP
• Knowledge of standard software BA/BS degree

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events