Role Description
The Accounts Receivable team in our National Support Center (NSC) is looking for an Accounts Receivable Administrator. This is a fully remote position, with the option for a hybrid work arrangement at our Lafayette Hill, PA office for local candidates. Applicants may be based anywhere within the United States. Pay for this position is between $22 and $26 per hour at this location.
About the Role:
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Gather information from banks, customers, Profit Center teammates, the financial system, and the point-of-sale system to assist with applying payments, reconciling the cash accounts, and responding to requests from customers, Profit Centers, and Credit offices.
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Apply customer payments accurately and in a timely manner.
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Investigate and resolve customer payment issues.
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Respond to accounts receivable and billing policy and procedure inquiries from customers, Profit Centers, and Credit offices in a timely manner.
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Demonstrate an understanding of Profit Center and company processes and policies.
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Communicate payment deductions per instructions and perform follow-up as needed.
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Identify customer payment trends and escalate them to the appropriate process owner.
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Attend and contribute to team meetings.
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Successfully complete required safety and compliance training programs as assigned.
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Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Qualifications
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1 or more years of experience in Accounts Receivable or another administrative support function.
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Associate's or bachelorβs degree or equivalent experience preferred.
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Foundational knowledge of basic accounts receivable cash application and production functions.
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High level of accuracy and attention to detail.
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Outstanding customer service and interpersonal communication skills.
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Strong written and verbal communication skills.
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Able to build and maintain a positive working relationship with customers, vendors, and co-workers.
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Knowledge of basic accounting principles.
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Able to handle sensitive information with confidentiality.
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Able to research, analyze data, and solve problems.
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Excellent organizational skills and the ability to prioritize work projects and multi-task.
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Read, write, speak, and understand English.
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Able to use Microsoft Office software to communicate via email, to review reports and documents.
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Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Benefits
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Full-time benefits (for team members working 30 or more hours per week):
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Medical, dental, vision, and prescription coverage
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Accident, Hospital Indemnity, and critical care coverage
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Life insurance and Long Term Disability
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Pre-tax accounts for healthcare, dependent care, and commuter benefits
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Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
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Paid pregnancy and parental leave
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Paid day of community service
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Full-time and part-time benefits:
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401(k)
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Retirement cash account with company contributions
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Targeted training programs focused on your personal and professional growth
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Company wellness program
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Employee discounts
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College tuition benefits