[Hiring] Accounts Payable Analyst @Twoconnect

Role Description

We are seeking an Accounts Payable Analyst to join a professional team supporting high-volume electricity, gas, and LPG accounts. This role will be responsible for accurate invoice processing, billing administration, debt follow-up, reporting, and data management. The ideal candidate is detail-oriented, organised, and confident managing billing queries, resolving discrepancies, and coordinating with internal teams and external providers.

• Process a high volume of electricity, gas, and LPG invoices accurately and efficiently within the company platform.
• Manage dedicated inboxes and ensure invoices are uploaded into the system in a timely manner for payment processing.
• Ensure customers, providers, and internal stakeholders receive a high level of service and professionalism.
• Respond to internal queries in an appropriate and timely manner.
• Communicate effectively with internal teams, retailers, providers, and other relevant stakeholders.
• Maintain accurate in-house systems, customer documentation, and supporting records.
• Review and resolve outstanding debt or debt-chase matters.
• Request missing invoices and required data from retailers.
• Investigate and resolve charge disputes relating to billing errors.
• Reconcile and follow up on billing adjustments.
• Follow up cases internally and externally via email and phone.
• Submit accurate scheduled weekly reporting.
• Take accountability for the quality and daily performance of assigned tasks, ensuring KPI requirements are met.
• Identify and escalate issues to a senior team member or manager where required.
• Resolve assigned cases before set due dates.
• Maintain confidentiality of customer and provider information.
• Other position-level duties as they arise.

Qualifications

• At least 3–5+ years’ relevant experience in accounts payable support, billing administration, data entry, or a similar role is essential.
• Professional qualification certification or equivalent relevant work experience is essential.
• Previous accounts payable experience is advantageous.
• Proficiency in Microsoft Office applications, including intermediate Microsoft Excel skills, is essential.
• Strong attention to detail and accuracy when processing invoices, billing information, and customer data is essential.
• Strong organisational and time-management skills, with the ability to manage high volumes of work and meet deadlines, are essential.
• Strong written and verbal communication skills are essential.
• Good interpersonal skills and the ability to work effectively with internal teams, retailers, providers, and other stakeholders are essential.
• Strong initiative and resourcefulness, with the ability to identify and resolve issues efficiently, are essential.
• Results-focused and goal-oriented approach to work is essential.
• Experience within the electricity, gas, utilities, or related industries is desirable.

Benefits

• Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Company Description

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

• We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.