[Hiring] Accounting Specialist @Third-Party Job Posts

Role Description

As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration, ensuring every property is set up correctly and running smoothly from day one.

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others).
• Translate each customer's unique business processes into a properly configured Cloudbeds environment.
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance.
• Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets.
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.

Qualifications

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required.
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable).
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region.
• Strong customer-facing communication skills — comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily.
• Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus.
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding.
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically.

Bonus Skills to Stand Out

• Prior hands-on experience in hotel operations — front office, night audit, or revenue management.
• Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market.
• Active personal use of AI tools or workflow automation.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling and knowledge transfer.