[Hiring] Account Resolution Specialist @Credit Key

Role Description

We're looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while keeping our records accurate, bank-compliant, and audit-ready. We're a small, close-knit team, so we're looking for someone with a great attitude who is eager to learn and happy to jump in wherever the team needs help.

• Own the dispute process on past-due accounts from start to finish.
• Take the initial complaint, investigate, communicate with the merchant and our partners, log all activity according to bank requirements, and ensure each dispute is closed out in a timely manner.
• Own the fraud process in the same way, from intake and investigation through merchant and partner communication, bank-compliant logging, and timely resolution of each case.
• Appropriately log, code, and document bankruptcy accounts, keep account statuses current, and send files or account information to our proof-of-claim vendor when needed.
• Prepare and send past-due collection notices and demand letters as needed.
• Keep every account action documented, audit-ready, and compliant.
• Pitch in on other collections and servicing tasks as the team needs.

Qualifications

• 3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience.
• Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals.
• Strong investigation, documentation, and communication skills.
• A team-player mindset and a positive attitude.
• Curiosity and a willingness to learn.
• Sharp attention to detail, especially when logging and documenting bank requirements.

Requirements

• You can run a caseload on your own and manage deadlines without reminders.
• You are willing to jump in on work outside your core caseload and you treat teammates and customers with respect.

Benefits

• Competitive compensation + equity
• Great healthcare benefits
• PTO
• 401k Match
• Supportive, low ego, highly collaborative team environment
• Work from home stipend