[Hiring] Billing Operations Analyst @Twilio
Mar 22, 2025 - Twilio is hiring a remote Billing Operations Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
Role Description
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.
- Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach.
- Champion of streamlining processes and sees projects through to completion.
- Enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
You’ll be:
- Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system.
- Gathering and formatting large raw data sets to assist with customer billing reporting and queries.
- Participating in month end close, including managing and tracking recurring billing and managing approvals, tracking and application of customer credits.
- Analyzing revenue related balance sheet accounts and ad hoc customer financial reporting.
- Assisting and participating in the development and implementation of financial controls and processes surrounding revenue and invoicing.
- Participating in external and internal audits, as requested.
Qualifications
- 1-3 years experience in an Operations role.
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- Excellent written and verbal communication skills in English.
- Periodic weekend work will also be required for this role.
Requirements
- Experience working with Oracle and Salesforce is advantageous, although not essential.
Location
This role will be remote, and based in Mexico City or Guadalajara, Mexico.
Travel
For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Benefits
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
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| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
