[Hiring] Warranty Product Engineer @Strattec Security

Role Description

The Warranty Product Support Engineer provides technical escalation and project support to the Warranty organization. The role partners with customer-facing Warranty Engineers, who retain ownership of day-to-day warranty management, claim analysis, and OEM communications for Ford, Stellantis, and General Motors programs.

This role supports escalated, high-impact, recurring, or technically complex concerns by:

• Coordinating teardowns and investigations
• Connecting the Warranty organization with internal technical teams
• Troubleshooting issues at OEM plants
• Coordinating corrective actions through validation and closure

Qualifications

• Bachelor's degree in Mechanical, Electrical, Manufacturing, Quality, Industrial Engineering, or a related technical field
• Minimum 3 years of experience in automotive engineering, quality, warranty, manufacturing, product engineering, customer quality, or a related function
• Experience in an automotive OEM or Tier 1 supplier environment
• Strong hands-on troubleshooting, failure analysis, root cause investigation, and cross-functional coordination skills
• Knowledge of structured problem-solving methods and automotive quality tools
• Strong technical writing, presentation, project management, and Microsoft Excel and PowerPoint skills
• Ability to travel domestically approximately 25-40% to support OEM plants and investigations

Requirements

• Experience supporting Ford, Stellantis, and/or General Motors programs and OEM assembly plants
• Experience with warranty teardowns, returned-part analysis, customer escalations, and corrective action implementation
• Experience with electromechanical, electrical, electronic, locking, access, or automotive mechatronic products
• Knowledge of APQP, PPAP, DFMEA, PFMEA, Control Plans, MSA, SPC, and IATF 16949
• Six Sigma or equivalent problem-solving certification; experience with warranty analytics or reliability methods

Company Description