[Hiring] Technical Architect - Messaging @Mercury Insurance Services, LLC

Role Description

This role is responsible for designing, implementing, and supporting secure and scalable Microsoft 365 and enterprise identity solutions with a focus on email messaging, collaboration, and data protection. The position leads initiatives related to email security, identity and access management, and information governance, leveraging technologies such as Exchange Online, Purview, Teams, SharePoint, and Active Directory. The role also supports hybrid identity environments, advanced troubleshooting, and compliance-driven security strategies while collaborating with cross-functional teams across the organization.

Responsibilities

• Documents the company’s existing systems architecture and technology portfolio and makes recommendations for improvements and/or alternatives.
• Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities and/or technology enhancement opportunities.
• Develop and execute test plans to check infrastructure and systems technical performance.
• Report on findings and make recommendations for improvement.
• Develop and manage a systems capacity plan.
• Consults with and advise senior management to define infrastructure roadmap.
• Partners with initiative leaders, BRMs, infrastructure and application engineers to evaluate feasibility of and driving application development or software acquisition plans and direction.
• Designs, tests and debugs complex infrastructure solutions while developing new functionality, and enhancing existing functionality.
• Actively researches new and alternate infrastructure technologies and emerging industry standards.
• Documents large and complex assignments for knowledge transfer and develop expertise in multiple application and business areas.
• Mentors other IT team members on areas of expertise.
• Partners with multiple third party vendors to investigate how infrastructure vendor solutions and services support Mercury’s IT needs.
• Demonstrate Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with subordinates, customers, vendors, superiors and peers.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

Qualifications

• Minimum: BS degree in Computer Science or a related field; or equivalent combination of education, training, and experience.
• Certification in Microsoft technologies, and/or VMWare preferred.
• Minimum 8 years of infrastructure design, implementation and management experience with direct involvement in infrastructure design, management of complex and multi-platform computing and networking environments in a mission critical, 7x24, ecommerce and SaaS environments.
• Preferred: 10 or more years of experience designing and administering Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and Purview.
• 8 or more years of experience with email security platforms, particularly Proofpoint (PPS, TAP, Threat Response, SER, PSAT, EFD).
• Experience implementing email authentication protocols such as SPF, DKIM, and DMARC to enhance security and compliance.
• Hands-on experience with Microsoft Purview, eDiscovery, Information Governance, and Data Loss Prevention (DLP) strategies.
• Deep knowledge of Active Directory and hybrid identity environments, including AD DS, Entra ID (Azure AD), ADFS, SAML, and Single Sign-On (SSO).
• Experience implementing identity and access management (IAM) frameworks including privileged access management and least-privilege models.
• Familiarity with cloud backup, disaster recovery, and ransomware protection solutions.
• Proven ability to troubleshoot complex Microsoft 365 and hybrid infrastructure issues, including root cause analysis and escalation management.
• Experience supporting regulated environments with strong compliance and data security requirements.
• Strong collaboration skills with cross-functional teams including Information Security, SOC, Network Engineering, and DevOps.
• Demonstrated ability to mentor team members and support knowledge transfer initiatives.
• Experience providing VIP/executive-level technical support with a focus on service reliability and rapid issue resolution.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more