[Hiring] Service Technology Engineer @Vertiv

Role Description

Vertiv is seeking a Service Technology Engineer – Power to join our Services Technology team. In this role, you will serve as the technical authority for analyzing system data and driving insights that improve the performance and reliability of digitally enabled Power products. You will collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver solutions that enhance customer outcomes.

This position plays a critical role in New Product Development and Introduction (NPDI). The Engineer will partner closely with engineering, product management, and service teams throughout the product lifecycle to ensure digital readiness of new Power products, including defining telemetry requirements, validating monitoring capabilities, and enabling seamless integration into Digital Services platforms.

This role provides an opportunity to influence product design, improve serviceability, and shape the future of digital power management across Vertiv’s portfolio. The position is remote, with occasional travel and global team collaboration.

Responsibilities

• Serve as the subject matter expert for analyzing parametric, telemetric, diagnostic, and alarm data for Power products, driving insights to improve performance and reliability.
• Collaborate with engineering, product management, technical support, and field service teams to validate data accuracy, troubleshoot issues, and deliver effective remediation strategies.
• Support New Product Development and Introduction (NPDI) activities by defining telemetry requirements, validating SNMP/MODBUS data models, and ensuring monitoring readiness prior to product release.
• Participate in design reviews and product development activities to ensure serviceability, observability, and digital integration requirements are incorporated into new designs.
• Lead onboarding of new products into Digital Services platforms, including data integration, alarm validation, and dashboard readiness.
• Analyze system performance trends and support continuous improvement initiatives to enhance reliability, efficiency, and service quality.
• Develop and maintain technical documentation, knowledge articles, and standards for integrating Power products into Digital Services ecosystems.
• Collaborate with firmware, controls, and software teams to ensure consistency in data exposure and monitoring capabilities across product families.
• Support pilot deployments, beta testing, and early field validation of new products, capturing feedback and driving corrective actions.
• Participate in customer engagements, escalations, and strategic projects as required.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent experience required.
• Minimum of five years of experience interacting with customers in a technical capacity within data center or mission-critical environments.
• Strong expertise in Power systems and demonstrated ability to diagnose and resolve complex technical issues.
• Experience working with digital service solutions to monitor, analyze, and troubleshoot Power system data.
• Proven experience in Power systems diagnostics, performance analysis, and remediation.
• Experience supporting New Product Development and Introduction (NPDI) activities, including collaboration with engineering and product teams.
• Familiarity with product lifecycle processes, design reviews, and validation for digital service readiness.
• Working knowledge of telemetry standards such as SNMP, MODBUS, or API-based data models.
• Experience with cloud-based platforms for data analysis is highly desirable.
• Understanding of predictive analytics or machine learning concepts is a plus.
• Experience in data center environments preferred.
• Experience collaborating with global or cross-functional teams preferred.

Skills and Competencies

• Strong analytical and troubleshooting skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Leadership capability with the ability to guide technical discussions and influence outcomes.
• Proficiency in Microsoft Office and web-based technologies.
• Ability to read and interpret electrical diagrams and technical drawings.
• Customer-focused mindset with a commitment to delivering high-quality service outcomes.

Position Eligibility Requirements

• Ability to travel up to 20% as required.
• Willingness to work flexible schedules and support global operations.
• Valid driver’s license required.

Time Travel Required

• 20%

Core Principles

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication