[Hiring] Senior Systems Engineer @Toshiba America Business Solutions Careers

Role Description

Toshiba America Business Solutions is seeking a Senior Systems Engineer working remotely in the Eastern Time Zone. This role involves:

• Performing implementation and integration of Document Output Management & Document Capture & Workflow solutions in small and medium business (SMB) end-user accounts.
• Providing post-implementation field technical support & training.

Responsibilities include:

• Implementing & integrating Document Output Management & Document Capture & Workflow Solutions at SMB customers.
• Coordinating with clients/customers to ensure comprehensive and seamless implementation of complex solutions.
• Developing and delivering training as appropriate.
• Providing field technical support on Document Output Management & Document Capture & Workflow Solutions at SMB customers.
• Reviewing & validating deliverables including Solutions Configurations, Business Requirements Documents (BRD), and Statements of Work (SOW).
• Creating RACI charts and Project Plans as needed.
• Maintaining, tracking, and updating assigned project plan activities.
• Managing assigned M&S renewals and SaaS subscriptions as required to meet sales objectives.
• Performing other related duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent.
• Minimum of 5 years of experience providing post sales engineering support.
• Demonstrated experience in Information & Document Lifecycle process, products & services, information technology, Infrastructure & IT Security, systems integration, and technical writing.
• Prior experience with process improvement and project management methodologies and tools is a plus.
• Ability to translate customer needs into viable technical solutions.
• Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills.
• Ability to travel as required.
• Valid Driver’s License.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days