[Hiring] Senior NIRIS Level 3 Support & Interoperability Engineer @Spektrum

Role Description

NCIA requires an experienced engineer to support the Networked Interoperable Real-Time Information Services (NIRIS) software. The role covers Level 3 technical support, deployments/upgrades, incident and problem management, interoperability testing, and support to NATO and national NIRIS sites.

Role Duties and Responsibilities

• Provide Level 3 technical support for NIRIS at NATO and national sites.
• Install, configure, upgrade and verify NIRIS deployments.
• Provide escalation support to Level 1 and Level 2 teams.
• Diagnose and resolve complex incidents and problems and perform root-cause analysis.
• Prepare and validate new NIRIS software versions before deployment.
• Plan, coordinate, execute and report on NATO interoperability test events.
• Act as Test Director for assigned interoperability test areas.
• Analyse interoperability issues involving NIRIS standards and interfaces.
• Provide on-site installation, site enablement, training and workshops.
• Support security accreditation and User Acceptance Testing (UAT).
• Produce and maintain deployment, support and test documentation.

Work-package Deliverables

• NIRIS installation, deployment and upgrade support – 30%
• NIRIS Level 3 incident and problem management – 25%
• NIRIS interoperability test event support – 30%
• NIRIS site enablement, training and acceptance support – 15%

Qualifications

• Strong Level 2/Level 3 technical support and incident/problem management.
• Enterprise server infrastructure, including Oracle and/or HPE server platforms.
• Secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions.
• Linux and Windows installation, configuration, upgrades and troubleshooting.
• Interoperability and data-exchange standards in defence/NATO or comparable operational C2 environments.
• Strong practical experience with Tactical Data Links (TDLs) and military data-exchange protocols, particularly:
  • Link 16
  • JREAP
  • OTH-Gold
• Interoperability test planning, execution, analysis and reporting.
• Virtualisation such as VMware ESXi.
• Containerisation such as Docker.
• Scripting and automation.
• Application and system log analysis.
• Ability to deliver technical training, workshops and briefings.
• Professional written and spoken English.
• Ability and willingness to travel to NATO and national sites.

Experience

• At least 15 years of professional experience supporting, deploying or operating distributed software systems.
• At least 10 years with enterprise server hardware/infrastructure.
• At least 10 years providing Level 2 or Level 3 support.
• At least 10 years installing, configuring and upgrading software on Linux and Windows.
• At least 15 years in interoperability and data-exchange standards, particularly in defence, NATO or comparable operational C2 environments.
• At least 10 years practical experience with Tactical Data Links including Link 16, JREAP and OTH-Gold.
• At least 10 years supporting or executing interoperability test events.

Working Location

• Primarily remote, with recurrent on-site work at:
  • NCIA The Hague, Netherlands
  • NATO sites
  • European national NIRIS sites

Working Policy

• Remote with required travel/on-site missions.
• The role requires recurrent scheduled travel for deployments, interoperability test events and training. The Contractor must assume at least two on-site missions per year, pro-rated for the 2026 base period.
• Normal scheduled travel, accommodation and associated expenses are included in the bid price.
• Extraordinary purchaser-directed travel is handled separately through a contract amendment and reimbursed according to the applicable framework contract provisions.

Period

• 16 November 2026 – 31 December 2026

Security Clearance

• NATO SECRET
• One contractor/person expected.

Travel

• Some travel to other NATO sites may be required.

Security Clearance

• Valid National or NATO Secret personal security clearance.