[Hiring] Senior Manager, Cloud Infrastructure @UJET

Role Description

Lead the team responsible for the production GCP and Kubernetes infrastructure powering our cloud-native SaaS platform. The Cloud Infrastructure team owns the cloud environment that powers our products, including:

• GCP architecture
• Networking
• Kubernetes infrastructure
• Infrastructure provisioning
• Observability foundations
• IAM and secrets
• Infrastructure security primitives
• Cloud cost optimization

As Senior Manager, Cloud Infrastructure, you will lead experienced infrastructure engineers, set technical strategy and execution priorities, and own the reliability, security, scalability, and cost efficiency of our underlying cloud environment. You will turn complex infrastructure challenges into clear plans, safe changes, and measurable outcomes.

This is a technical engineering leadership role for someone who has personally built, operated, and troubleshot production cloud infrastructure, including Kubernetes clusters, not just deployed applications into existing clusters. You will not implement every Terraform module or resolve every incident yourself, but you must have the depth to guide senior and staff engineers, question designs, and lead decisions during complex infrastructure failures.

Qualifications

• 8+ years of professional engineering experience in cloud infrastructure, systems engineering, infrastructure platform engineering, SRE, or related disciplines, including substantial direct production infrastructure ownership.
• 3+ years of people management experience, including hiring, coaching, performance management, and leading senior-level infrastructure engineers.
• Demonstrated hands-on experience designing, provisioning, operating, and troubleshooting production public-cloud infrastructure; substantial GCP experience strongly preferred.
• Deep working knowledge of cloud networking, including VPCs, subnets, routing, firewalls, NAT, DNS, load balancing, service connectivity, TCP/IP, HTTP(S), and TLS.
• Direct production experience administering and troubleshooting Kubernetes clusters, preferably GKE, with understanding of control planes, worker nodes, scheduling, services, ingress, networking, DNS, storage, resource pressure, node pools, and upgrades.
• Significant hands-on Terraform experience, including reusable modules, remote state, automation, Git-based workflows, and safe review and deployment of infrastructure changes.
• Experience designing and operating highly available, scalable production infrastructure.
• Strong understanding of cloud security fundamentals including IAM, service accounts, secrets management, and infrastructure security controls.
• Experience leading complex infrastructure migrations, upgrades, or architectural changes with significant potential blast radius.
• Excellent systems and production troubleshooting judgment across Kubernetes, Linux, networking, DNS, and cloud services; ability to lead teams through difficult root-cause investigations.
• Demonstrated ability to make pragmatic technical tradeoffs across reliability, scalability, security, engineering velocity, and cost.
• Demonstrated success recruiting, developing, evaluating, and retaining strong infrastructure engineers while delegating meaningful technical ownership.
• Ability to provide technical leadership to senior and staff-level engineers without needing to personally own every implementation detail.
• Strong written and verbal communication skills and the ability to work effectively across engineering, security, product, and executive stakeholders.

Requirements

• Experience leading teams responsible for large-scale, multi-cluster or multi-region GKE/Kubernetes environments.
• Experience designing reusable Terraform frameworks and infrastructure standards used across multiple engineering teams.
• Experience with Prometheus, Grafana, centralized logging, infrastructure alerting, tracing, and observability standards.
• Experience driving meaningful cloud cost optimization initiatives.
• Experience operating infrastructure for SaaS platforms with high availability and scalability requirements.
• Experience working in environments with strong security and compliance requirements.
• Experience helping define clear organizational boundaries between Cloud Infrastructure, Platform Engineering, SRE, Security, and application engineering.

Benefits

• Medical, dental, vision, 401(k) plan, wellness benefits, and more.

Company Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

Learn more at www.ujet.cx .