[Hiring] Senior Field Service Engineer @B&R Industrial Automation GmbH

Role Description

Lead the delivery of after-sales support for ABB Distributed Control Systems (DCS), providing senior-level remote and on-site technical expertise across:

• Breakdown recovery
• Preventative maintenance
• Commissioning
• System modification
• Lifecycle services

Acting as a technical escalation point, you'll support customers with complex control system challenges while helping to develop colleagues and maintain the highest standards of safety and service delivery.

In this role, you'll help customers maximise the performance and reliability of their control systems by delivering expert field service and technical guidance:

• Deliver expert field service support for ABB DCS systems, including preventative maintenance, corrective maintenance, system modifications, commissioning and lifecycle services.
• Act as the senior technical escalation point, leading complex fault finding, root-cause analysis, recovery activities and technical risk assessments.
• Provide advanced on-site, remote and out-of-hours technical support while ensuring safe, high-quality service delivery.
• Manage customer service activities and maintenance contract obligations, building trusted relationships and providing clear technical guidance and recommendations.
• Conduct lifecycle audits, feasibility studies and technical assessments, identifying improvement opportunities and supporting system evolution.
• Prepare accurate technical reports, service documentation, quotations support and recommendations, while identifying opportunities for additional service and lifecycle solutions.
• Coach and mentor engineers, deliver technical training, and share best practices, troubleshooting methods and lessons learned across the service organisation.
• Operate in accordance with ABB's Code of Conduct and all health, safety and environmental requirements, including participation in the on-call rota and travel throughout the UK and occasionally overseas.

Work model: home-office based (#LI-remote) with extensive travel through mainland UK and occasional overseas.

Qualifications

• Degree-qualified in Engineering (BSc) or able to demonstrate equivalent engineering competence.
• Extensive experience in process control engineering, including customer-site support, maintenance, commissioning, fault finding and complex technical troubleshooting.
• Proven ability to work independently while supporting and developing others.
• Expert working knowledge of at least one Distributed Control System (DCS), with the ability to broaden expertise through training and practical application.
• Strong understanding of process control principles and industries reliant on industrial automation systems.
• Demonstrated technical leadership skills, including complex diagnostics, technical reviews and risk-based decision making.
• Commercially aware, with experience supporting customer relationships, contractual commitments and technically robust service proposals.
• Self-motivated, adaptable and collaborative, with strong communication skills and excellent written and spoken English.

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Generous bonus scheme
• Company car or cash for car allowance

Company Description

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models.

The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.