[Hiring] Senior Engineering Manager Twilio’s Conversational Agents @Twilio

Role Description

Join the team as Twilio’s next Senior Engineering Manager in Twilio’s Conversational Agents Organization. The Conversational Agents Organization at Twilio is building the bridge between AI agents and the Twilio platform. We are seeking a Senior Engineering Manager to lead the Agent Implementations team. This role will lead the team responsible for building and operating best in class agents that power Twilio’s own business workflows. If you’re interested in helping spearhead Twilio’s internal AI transformation, this role is for you!

• Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
• Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.
• Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
• Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
• Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
• Acquire new technical skills and knowledge in a fast-paced, high-delivery environment.

Qualifications

• 5+ years hands-on experience as an engineer writing production-grade code in a modern programming language (language agnostic).
• 3+ years of experience directly supervising teams of engineers across different disciplines.
• Experience fostering a culture of technical excellence and guiding a team through technical design decisions.
• Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.
• Strong customer focus; our feedback loop with customers will be very tight.
• Excellent written and verbal communication skills; our ideas will only be as good as our ability to share them.
• Passion for emerging technologies and staying up to date on their latest developments.

Requirements

• Experience building a product from idea to product market fit (zero to one).
• Experience leading the development of products or features which leverage LLMs.
• Builder at heart; through a hobby or your profession, you are passionate about being hands-on and seeing your work come to life.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.