[Hiring] Senior Cloud Platform & Infrastructure Engineer @CrossCountry Mortgage, LLC

Role Description

The Senior Cloud Platform & Infrastructure Engineer will support RoundPoint Mortgage Servicing LLC. We are seeking an experienced Senior Cloud Platform & Infrastructure Engineer to design, build, support, and continuously improve our hybrid infrastructure and cloud platforms. This role will be responsible for maintaining highly available, secure, and scalable environments that support both internal business operations and customer-facing digital services, including our growing Homeowner Portal platform.

The ideal candidate combines expertise in cloud infrastructure, networking, systems engineering, automation, and platform operations with a strong focus on reliability, security, and operational excellence. This individual will play a key role in cloud transformation initiatives, infrastructure modernization, disaster recovery planning, and DevOps adoption across the organization.

This position requires a hands-on engineer who is comfortable working across the full technology stack, from networking and virtualization to cloud services, application delivery, automation, and business continuity planning.

Job Responsibilities

• Cloud & Infrastructure Engineering
  • Design, implement, support, and optimize hybrid infrastructure environments spanning on-premises and Microsoft Azure platforms.
  • Manage and maintain compute, networking, storage, identity, security, and virtualization services.
  • Assist with infrastructure modernization, migration, and cloud adoption initiatives.
  • Build and maintain highly available, scalable, and secure infrastructure solutions.
  • Evaluate and implement emerging technologies and services to improve operational efficiency and platform capabilities.
  • Assist with infrastructure lifecycle activities including upgrades, patching, capacity planning, and performance optimization.
• Application Platform & Homeowner Portal Support
  • Support and maintain the infrastructure and cloud services that power the organization's Homeowner Portal and other customer and non-customer-facing applications.
  • Partner with development teams to design and support scalable, resilient, and secure application hosting environments.
  • Partner to help support web applications, APIs, authentication services, databases, and supporting platform services.
  • Implement and maintain solutions utilizing Azure Front Door, Application Gateway, Web Application Firewall (WAF), Load Balancers, and related services.
  • Monitor and optimize application performance, availability, and user experience across production environments.
  • Participate in application deployments, release management activities, and production readiness reviews.
• DevOps & Automation
  • Develop and maintain Infrastructure as Code (IaC) solutions using modern automation and deployment methodologies.
  • Automate infrastructure provisioning, configuration management, and operational processes.
  • Create and maintain scripts, workflows, and deployment pipelines to improve operational efficiency and reduce manual effort.
  • Support CI/CD practices and collaborate with development teams on deployment automation and platform reliability.
  • Identify opportunities to improve operational maturity through automation and standardization.
• Networking & Security
  • Assist with supporting enterprise networking environments, including routing, switching, VPN connectivity, firewalls, DNS, DHCP, and network security services.
  • Design and support secure hybrid-cloud networking architectures.
  • Assist with supporting identity and access management solutions including Entra ID (Azure AD), Conditional Access, Multi-Factor Authentication (MFA), and Zero Trust security principles.
  • Collaborate with security teams to ensure compliance with organizational policies, security standards, and regulatory requirements.
• Reliability, High Availability & Disaster Recovery
  • Design and maintain highly available and fault-tolerant infrastructure architectures.
  • Implement and support resiliency solutions including:
    • High Availability (HA)
    • Load balancing
    • Redundancy
    • Active/passive & Active/active failover
  • Assist to develop, maintain, and test Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies.
  • Support Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for critical business services.
  • Assist with disaster recovery testing, failover exercises, and recovery validation activities.
  • Support enterprise backup and recovery solutions.
• Incident Management & Operational Support
  • Provide advanced technical support and resolution for infrastructure, cloud, networking, and platform-related incidents.
  • Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • Participate in incident response and major outage management activities.
  • Ensure operational service levels, availability targets, and customer satisfaction objectives are consistently achieved.
  • Collaborate with vendors and third-party partners to resolve technical issues and drive service improvements.

Qualifications

• 5+ years of experience designing, implementing, and supporting enterprise infrastructure environments, required.
• 3+ years of experience supporting Microsoft Azure cloud environments, required.
• Experience supporting hybrid cloud and on-premises infrastructure architectures, required.
• Strong understanding of networking concepts including routing, switching, DNS, DHCP, VPNs, load balancing, and network security, required.
• Experience supporting highly available and mission-critical production environments, required.
• Experience supporting customer-facing web applications and digital platforms, required.
• Strong troubleshooting and problem-solving skills across multiple technology domains, required.
• Experience with:
  • Microsoft Azure, Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, (MFA), Azure Virtual Networks, Azure Front Door, Azure Application Gateway, Web Application Firewall (WAF), Azure Load Balancer, Azure Monitor, Log Analytics, Application Insights
  • VMware vSphere, Virtual Networking, Enterprise Storage Platforms, Backup and Recovery Solutions
  • Strong PowerShell scripting experience.
  • Infrastructure automation and Infrastructure as Code methodologies.
  • Git-based source control platforms.
  • Familiarity with Azure DevOps, GitHub Actions, or similar CI/CD platforms.
  • Building automated deployment and operational workflows.
  • Business Continuity Planning (BCP) and Disaster Recovery (DR) principles.
  • Implementing failover, redundancy, backup, recovery, and resiliency solutions.
  • Technologies such as Azure Site Recovery, VMware SRM, Zerto, or similar platforms.
  • Disaster recovery testing and recovery validation processes.
  • Terraform, Bicep, ARM Templates, or similar Infrastructure as Code technologies.
  • Kubernetes or Azure Kubernetes Service (AKS).
  • Azure App Services and cloud-native application hosting platforms.
  • Supporting SQL platforms and cloud database services.
  • Observability and monitoring platforms such as Grafana, Datadog, or Splunk.
  • OWASP security principles and secure application delivery practices.
  • API management and integration platforms.
  • Cloud architecture experience supporting customer-facing SaaS or web-based platforms.
• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field; equivalent experience considered.
• Relevant Microsoft, VMware, networking, cloud, or security certifications preferred.

Benefits

• Competitive compensation plan.
• Robust benefits package including medical, dental, vision, and 401K.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.