[Hiring] Principal Infrastructure Engineer @Ooma

Role Description

Our Infrastructure Services team is responsible for ensuring that the infrastructure backing all production services is highly available, scalable, and operating optimally.

The Principal Infrastructure Engineer is a senior technical leader who operates across both network and systems engineering, driving architecture, reliability, and automation. This role requires someone who can lead at a strategic level, collaborate across teams, and dive deep technically to solve complex problems in production environments.

What You’ll Do:

• Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability.
• Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments.
• Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability.
• Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems.
• Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience.
• Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments.
• Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations.
• Reduce manual processes and improve consistency across deployments and operational workflows.
• Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements.
• Act as a technical bridge to drive successful delivery of cross-functional initiatives.
• Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability.
• Drive continuous improvement across infrastructure design, operations, and documentation.
• Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency.
• Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.

Qualifications

• 12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware).
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered).
• Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability.
• Strong hands-on expertise in Linux administration and performance optimization across complex environments.
• Solid understanding of core networking protocols, including BGP, OSPF, and TCP/IP.
• Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers.
• Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar.
• Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency.
• Familiarity with network and systems automation frameworks and modern infrastructure practices.
• Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments.
• Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts.
• Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred.
• Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable.
• Exposure to monitoring, observability, and capacity planning tools and practices is a plus.
• Background in high availability, disaster recovery, and failover design is considered an advantage.

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
• HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund).
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability).
• FSA Healthcare & Dependent Care.
• Commuter Benefits.
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal.
• 401(k), including employer match, and Roth.
• Employee Stock Purchase Plan (ESPP).
• Paid Time off, Sick Time, as well as corporate holidays observed.
• Employee Assistance Program.
• Life Balance benefits with Travel Assistance Services and Identity Theft.
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.