[Hiring] Manager, Design Engineering - Optical @Zayo Group

Role Description

Zayo is seeking a Manager, Design Engineering - Optical to lead a team of Optical Design Engineers responsible for designing, capital allocation, link engineering, project managing, and implementing new optical services on DWDM network.

The Manager, Design Engineering - Optical will effectively communicate with internal order management personnel and various internal teams on the progress of the team’s respective projects. In addition, the Manager, Design Engineering - Optical will be responsible for the team meeting and exceeding key performance targets monthly, quarterly, and annually.

The Manager, Design Engineering - Optical requires high-level knowledge of DWDM optical networks, signal flow, optical power requirements, electrical power requirements, network build, augment, and groom designs. The position is a leadership role responsible for their team's success.

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
• Provides project status updates on the order when necessary for the project management groups.
• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
• Exercises interpersonal skills in working with all internal customers.
• Performs other related duties or projects as assigned by management.
• Ensure safeguarding of confidential information that may be accessed in performance of duties.
• Participates in the development and implementation of engineering standards and procedures.
• Implement plans for cross-training team members to learn additional duties.
• Acts as a reference for training; communicate training needs to the Management.
• Manages workload to identify critical issues and prioritize those items that must be completed daily.
• Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.
• Show initiative in getting work done.
• Participates in operations-related projects, as needed.
• Design planning, record creation, and capacity fulfillment and implementation of DWDM network throughout the U.S and Canada.
• Works with Project Managers and Design and Implementation Engineers when issues arise during capacity projects.
• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.
• Implements circuit designs for the core of the network as needed.
• Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.
• Supports partner teams and/or ONCC during customer or network escalations as requested.
• Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
• Minimum of seven (7) years of telecommunications and/or data networking experience.
• Minimum of two (2) years of Telecommunications Project Management or Lead Engineer experience.
• Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
• Excellent verbal and written communication skills.
• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.
• Experience using Microsoft Office or Google programs and project management software.
• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.
• Familiarity with majority of the below products:
• Optical Systems: Fuji, Adva, Ciena 6500 & RLS, Cisco, Infinera DTNx & Flex ILS, Nokia 1830
• Understanding of DWDM single flow and spectrum allocation for Fixed and Flex grid networks
• Salesforce, ServiceNow, Sitetracker equivalents
• Telecom inventory systems, Metasolv / Netcracker is a bonus
• Microsoft Office and Google programs, specifically Visio, Excel or G equivalent

Requirements

• This position is not eligible for employment-based visa sponsorship.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave